drjobs Dedicated Customer Service Representative - Fastfrate Group (Calgary)

Dedicated Customer Service Representative - Fastfrate Group (Calgary)

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Calgary - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

POSITION SCOPE: The Customer Service Representative under the supervision of the Customer Service Supervisor performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication and interpersonal skills as well as good computer skills planning and organization ability necessary to perform the role effectively.

DUTIES AND RESPONSIBILITIES:

  • Enhance customer relationships by providing exemplary customer service to clients.
  • Inform customers of other services available through Fastfrate or related businesses
  • Respond to customer queries regarding the status of their shipment such as bills of lading proof of delivery pick ups delayed or lost shipments etc.
  • Maintain accurate manual and computer records of customer shipments.
  • Anticipate and facilitate resolution to problems.
  • Trace shipments as required.
  • Coordinating special project PO pick and pack between the customer and the dock
  • Manage the special project orders from time of execution through to final delivery.
  • Main point of contact for special project accounts
  • Liaise with branch or other personnel regarding damaged/refused freight packing slip details contact information POs etc.
  • Prepare and update reports for supervisor and sales representatives as required such as sales ontime carrier and manifest reports.
  • Performs other duties as required.

QUALIFICATIONS:

  • Minimum of 25 years Customer Service experience in the Transportation/Trucking LTL industry specifically
  • Excellent interpersonal and communication skills
  • Good problem resolution skills
  • Good computer literacy including MS Office
  • Ability to work effective in a team environment or independently
  • Disciplined ambitious and selfmotivated
  • Ability to organize schedule and follow instructions.
  • Ability to work effectively under pressure to meet deadlines.
  • Knowledge of transportation industry mandatory

Note: Candidates must have their own transportation as public transit is not available.

Consolidated Fastfrate is compliant with all Ontario laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation please do not hesitate to request it.


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Department / Functional Area

Operations

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.