Medical Assistant

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcomebased strategies which support personal and community transformation.

The Blackburn Center is an innovative program that will offer integrated housing health care and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people especially vulnerable populations.

This position will work as a member of a multidisciplinary team at the Blackburn Center to deliver comprehensive personcentered integrated services to the Portland Eastside community. The Blackburn Medical Assistant (MA) plays a critical role in patient care. MAs work to support providers and patients throughout the patient visit and are also integral members of the patient care team. MAs provide patientcentered care and work closely with providers and all clinical staff. MAs also work with coordinators front desk and nonclinical staff to ensure clinic flow is smooth and patient experience is positive.

Location:Blackburn Center (12121 E Burnside St. Portland OR 97216)

Schedule:Monday Friday 8:00am 5:00pm

Compensation:starting at $23.43 per hour for noncertified MAs and $27.40 per hour for certified MAs. Rates may increase based on candidates experience.

MINIMUM QUALIFICATIONS

• High School or GED required.
• One (1) year of recent verifiable medical assistant experience within a health care setting required.
• Completion of a Certificatelevel Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational programs (CAAHEP) such as AAMA or NCCT is preferred.
• Must meet CCC privileging requirements as required by FTCA.
• Bilingual preferred.
• Previous experience working with underserved populations specifically people without stable housing preferred.
• Must have current BLS certification prior to start.
• Central City Concern is committed to a drugfree workplace that encourages a safe healthy and productive work environment and strictly complies with the DrugFree Work Place Act of 1988. An employee shall not in the workplace unlawfully manufacture distribute dispense possess or use a controlled substance or alcohol.
• Must have the ability to read labels and distinguish between colors.
• Must generally have the ability to walk bend stoop kneel squat twist reach pull and lift heavy objects and climb stairs with reasonable or no accommodation.
• Must pass a preemployment drug screen TB test and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agencys nondiscrimination policies.
• Must possess the ability to effectively interact with coworkers and patients with diverse ethnic backgrounds religious views political affiliation cultural backgrounds lifestyles and sexual orientations and treat all individuals with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work as a member of the Blackburn Center multidisciplinary team to deliver comprehensive client centered and trauma informed integrated services.
• Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following informationsharing guidelines.
• Proactively identify opportunities for improvement within Blackburn Center workflows and logistics. Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
• Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested.
• Manage patient flow including but not limited to:
  • Preparation for previsit huddle with clinical team including chart review for immunizations screenings chronic conditions mental health issues
  • Preparing patients per standard workflow including but not limited to:
    • Collection documentation and reporting of patients vital signs per clinic protocols.
    • Completion of preventive screening questions
    • Medication reconciliation with patients
  • Exam room stocking and setup previsit and cleanup postvisit
  • Completing and documenting provider orders
  • Assisting providers and care team in scheduling of medical referrals
• Administer injectable medications per provider order with appropriate documentation according to clinic protocols.
• Maintain medical/lab equipment and records in compliance with State and Federal regulatory requirements.
• Maintain and clean supply rooms exam rooms and MA work stations.
• Receive document and direct patient telephone calls in a complete and timely manner according to protocols.
• Participate in outreach to patients in order to encourage engagement in care and proactive health measures.
• Complete and document procedures per provider orders and clinic standards.
• Contact pharmacy with new prescriptions and refills.
• Maintain a clean safe clinic environment respecting scope of practice and clinic bestpractice.
• Observe clients of the same gender as they provide urine drug samples secure samples via chain of custody procedures.
• Maintain and complete appropriate data entry as it relates to urine drug screens such as transcribing point of service results as well as lab results and LCMS or GCMS results.
• Ensure that urine drug screen procedure is trauma informed and patient centered.
• Complete any care team duties delegated by Clinical Services Manager.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations including HIPAA and 42 CFR Part 2 and to CCC policies and agreements regarding confidentiality privacy and security. Support compliance with all privacy and security requirements pursuant to community partners and outside providers patient confidentiality agreements including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department as well as to your supervisor or their designee.
• Perform other duties as assigned.

SKILLS AND ABILITIES

• Ability to consider the impacts and outcomes for underserved communities during decisionmaking processes.
• Ability to consider impacts of systems of oppression structural racism and individual bias on client outcomes.
• Ability to follow oral and written directions and to apply techniques for specific patient needs.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to successfully interact with a wide variety of people including the patients and coworkers.
• Ability to manage time and meet deadlines as needed.
• Ability to effectively communicate and receive constructive feedback.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training.
• Application of knowledge or capacity to learn procedures including but not limited to: dressing changes spirometry injection administration venipuncture and specimen processing.
• Strong organizational skills.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages medical dental vision and voluntary plans. Central City Concern also takes employees financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year 6% in the 2nd year and 8% in your 3rd year!
• 11 recognized Holidays 2 Personal Holidays.
• Comprehensive Medical Vision and Dental insurance coverage.
• Employer Paid Life Short Term Disability AND LongTerm Disability Insurance!
• Sabbatical Program offering extended time off at years 7 14 and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required for the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcoholfree workplace includes postoffer and preemployment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level.

CCC values and celebrates diversity in race heritage ethnicity gender identity and expression sexual orientation religion age and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a secondchance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.