Enterprise Account Specialist
Enterprise Account Specialist
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
As a global brand our purpose is to build opportunities:
For individual sellers small businesses and large merchants worldwide
For shoppers seeking value selection and convenience
For our people who seek to make the world a better place
We are looking for a Key Account Specialist to join our Account Management team at eBay to drive success across our diverse portfolio of merchants.
The Opportunity
The role is responsible for managing a portfolio of strategic sellers on the eBay Australia platform. As a Key Account Specialist in theAccount Management team you will be accountable for both the operational and commercial success of the merchant portfolio.
Overview
This Key Account Specialist role will own a cohort of strategic sellers from our Auto Parts & Accessories focus category
Develop long lasting seller partnerships by deeply understanding our sellers goals on eBay and supporting them with driving their growth and success through various growth leavers whilst driving eBays objectives.
Complete relevant account strategies and develop tactics to improve seller satisfaction.
Partner with focus category managers to execute on opportunities from your seller cohort.
Responsibilities:
Lead and drive the relationship with your portfolio of merchants in line with the category strategy.
Schedule and run quarterly business reviews and lead monthly growth checkins with the seller cohort.
Develop strategy and plans to drive growth for your sellers aligned with their bespoke goals and needs whilst also driving towards Focus Category and Key Account Management goals
Build trading plans in conjunction with merchants and use your partner leadership skills to drive performance across sales marketing advertising and merchandising.
Review and act on urgency flags for your seller accounts ensuring your sellers work through resolving any barriers which could cause sales breakage.
Identify and understand where growth opportunities are and drive these to execution with your sellers.
Educate sellers on tools available to support their growth.
Be the voice of the customer (the seller) be proactive in your feedback and advocacy in relation to all seller feedback.
Develop an excellent understanding of key sellers business operations and current strategies and utilise insight to find and deliver growth opportunities.
Have a deep and detailed understanding of the eBay platform and assets in order to create tailored solutions for your merchants.
Supervise and guide your portfolio of merchants in maintaining strong seller health measures.
Skills
Strong collaborator management: ability to develop strong and positive relationships with key seller partners (from GM level to online manager level) and also internally with key team members within the eBay business.
Ability to prioritise initiatives for greatest impact.
A strong background of driving commercial results through business development and relationship management.
Able to build partnerships and work reciprocally with others to meet shared objectives.
Strong ability to analyse data and draw actionable insights from these.
Strong trading acumen comfortable to operate in a fastpaced trading environment and skilled at running peak trading periods.
Track record of building effective trading relationships with clients/suppliers/brands at all levels.
Outstanding negotiation skills to source critical inventory and establish joint commercial targets.
Excellent organisational communication and problemsolving skills.
Ability to operate with agility to navigate change.
Confident selfstarter with proven execution expertise.
A background in the retail industry ideally ecommerce.
Experience required:
Min of 3 years in an Account Management role
Strong communication partner management commercial and organisational skills
Experience in the automotive industry preferred but not critical if the individual has a passion or interest for the automotive category
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
