Technical Support Lead
Technical Support Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Hi! Were on the lookout for an experienced Technical Support Lead to join Noda a licensed UK Payment Institution and the brains behind an innovative Open Banking payments platform. If youre fueled by fintech excitement and seek a global career journey keep reading!
What is Noda
Noda is reshaping online payments allowing seamless transactions from customers to merchants bank accounts. With a footprint in the UK EU Canada and Australia (Singapore up next!) were seeking a talented Technical Support Lead to be part of our dynamic team.
Your mission:
You will leverage your managerial and technical expertise to lead a team of 5 specialists responsible for integration and tech support. Your role will imply 2 main areas of responsibility:
Technical support
- Collaborating with crossfunctional teams to troubleshoot technical issues and drive product improvements;
- Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.
Leadership
- Leading and mentoring a team of technical support specialists;
- Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;
- Implementing best practices and standard operating procedures to ensure consistent and highquality support delivery;
- Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.
Your skills and experience:
- 5 years of experience in a senior technical support role preferably in the Fintech or B2B SaaS environment;
- Demonstrated leadership experience with a track record of effectively leading and developing customerfacing teams and establishing related processes from scratch;
- Strong technical aptitude and ability to troubleshoot complex technical issues;
- Experience with CRM systems and support ticketing platforms;
- A track record of proactively introducing and implementing new ideas and solutions an overall proactive mindset;
- Customerfocused mindset with a passion for delivering exceptional customer service;
- Excellent communication and interpersonal skills with the ability to interact professionally with clients and internal stakeholders;
- Analytical mindset with the ability to identify trends analyze data and drive datadriven decisions;
- Ability to thrive in a fastpaced dynamic environment and adapt to changing priorities;
- Strong skills in English and Russian (both written and spoken min. level B2).
What do we offer
- 100% Remote. Work from anywhere. Let the world be your office work from one of our headquarters or remotely. We span borders and continents and promote the nomad lifestyle its up to you to decide
- Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within his/her field of expertise by covering the training and education fees.
- Team buildings. Doesnt matter where you work from well find a way to get the Team together. Take a part in a range of online and offline activities as dinners hikes bike/cart ridings karaoke nights boattrips etc.
- Tech. We provide or compensate all necessary hardware.
- 7 wellness days. Take the opportunity to get a perfect work/life balance stop for a while take a rest and enjoy life to the fullest.
- Nontoxic environment. We love what we do we are proud to be #nodapeople and we are working together to achieve Noda goals!
What happens once you apply:
- Your CV will undergo careful review and well quickly update you on the next step in our recruitment journey.
- Get ready for an easygoing introduction call with our recruiter where youll delve into the heart of our company product and team dynamics while sharing your own experiences and aspirations.
- Should the vibe match and your expectations align up next will be an engaging interview with our CTO.
- And if everything clicks anticipate a thrilling job offer landing in your inbox soon!
We do our best to close interview rounds within 3 weeks although sometimes it might take slightly longer. Send your application our way we look forward to meeting you!
Employment Type
Full Time
