Account Manager
Account Manager
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Job Description
Zoho is a privately held bootstrapped and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation iteration and following your instincts.
Take full ownership for the growth satisfaction and retention of your assigned SMB customer portfolio.
Identify and develop new business opportunities within existing accounts to achieve upgrade and crosssell revenue goals.
Create maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
Uncover and mitigate any risk that threatens your customers; growth satisfaction or renewal.
Resolve issue escalations if needed working closely with our support product and engineering teams.
Collaborate with customers implementation partner wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer partner and Zoho.
Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zohos suite of products.
Strengthen client relationships through regular engagements and facetoface meetings.
Forecast and track key account metrics (e.g. renewal upgrades and pipeline).
Build a solid base of referenceable customer contacts.
Requirements
2 to 3 years of business development experience in a software/SaaS background with at least 1 year of account management experience managing SME companies.
Prior experience in selling SaaS applications such as CRM ERP Accounting and HRMS is preferred.
Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
Ability to deliver effective presentations and product demos highlighting the key value proposition.
Strong communication interpersonal and consultative skills.
Comfortable working independently in a distributed and remote environment.
Open to travel domestically for customer meetings.
Comfortable using tools such as CRM for process management and reporting.
Fluency in English and French (native) speaker is mandatory for this role.
Benefits
Competitive salary package aligned with candidates qualifications experience and the market value of the role.
Supportive and inclusive team and colleagues.
MacBook mobile and paid SIM.
Company provided lunch.
Permanent Contract after the successful completion of the probationary period.
A vibrant international environment.
Reimbursement of approved business expenses.
Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Requirements 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products. Proven track record of successful solution delivery to enterprise clients. Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes. Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment. Strong analytical and problem-solving skills with a consultative approach to addressing client needs. Fluency in English and French is mandatory for this role Ability to travel as needed to meet with clients, attend conferences, and lead engagements. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role Supportive and inclusive team and colleagues MacBook, mobile and paid SIM Company provided Lunch Permanent Contract after the successful completion of the probationary period A vibrant international environment Reimbursement of approved business expense Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
Employment Type
Full Time
