Customer Care Expert - Hebrew Speaker (Evening Shift)
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Job Description
As a Customer Care Expert you will:
- Provide care to our users through calls chats and email
- Get to know each users business goals uncover their needs and help guide them through their journey providing advice regarding their sites and businesses
- Help them solve problems while exposing additional ways they can achieve their goals and succeed online
- Analyze user behavior content suitability and relevance to determine their effect on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to make sure our users experience is the best possible
- Work with all other departments and product teams and liaise with them about our users needs
Qualifications :
- Fully proficient in Hebrew and fluent in English
- At least 1year of customer service experience (in any industry)
- Located and eligible to work fulltime in Israel
- You hold yourself to highperformance standards and work to improve constantly
- You are someone highly professional who loves helping others succeed enjoys building personal relationships and is curious to know what really drives users and their needs
- Communication skills enable you to solve problems thoughtfully and effectively
- Fast learner and adaptable
- Techsavvy and eager to explore new technologies
Additional Information :
We are Wixs Customer Care Guild. Were not your typical customer support. We represent the Wix users voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care were responsible for building solid relationships with Wix users uncovering their business needs and guiding them to success. Working with us youll find a friendly atmosphere fantastic coworkers and diverse growth opportunities in a dynamic environment. Were spread across the globe and offer an office remote or hybrid work model depending on the site.
Please send your CV in English
These are the shifts we currently have available:
SundayThursday (11:30am8:30pm) This role is Hybrid.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
