Service Delivery Manager - senior
Service Delivery Manager - senior
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Job Description
We are looking for an experienced and committed Service Delivery Manager to join our team within Deutsche Telekom Technik.
You will be responsible for overseeing the endtoend service delivery process of complex customer services at national and international level with a focus on performance digitalization and process optimization.
The Core Networks & First Line Maintenance (TCNF) unit is responsible for the core network: from planning to development to operation we own the full value chain and deliver network functions and capacities in the highest quality both nationally and internationally.
Within TCNF the Super Squad International IP Networks & Services (IIP) is responsible for network design backbone concepts planning and implementation of Deutsche Telekoms international IP network infrastructure (IP2 IPLS iDCN).
We deliver Intercarrier and Wholesale services for Deutsche Telekom Global Carrier including L2/L3 VPNs public (IP Transit and IP Peering) and IPX services.
For business customers we provide MPLS backbone and Internet services to support IntraSelect IPVPN production and SDWAN underlay solutions.
Our team is strongly focused on synergies E2E automated production and new product and service enablement.
Your Tasks
- Ensuring the entire service delivery process at national and international level and the best possible use and performance of the system for the customer; managing the entire life cycle of a service.
- Analyzing and optimizing the service performance for a complex customer service throughout the entire life cycle.
- Defining and monitoring the service performance KPIs of complex technical systems (e.g. speed capacity utilization response time) including the effects on customer experience.
- Applying good knowledge of IP networks or being open and willing to learn it.
- Providing support in change processes through advice and training.
- Managing complex projects and crossfunctional initiatives.
- Demonstrating excellent communication skills across all organizational levels.
- Evaluating digitalization projects in both quantitative and qualitative terms.
Qualifications :
- Minimum of 5 years of experience in a similar role within the IT or telecommunications industry.
- Proven experience in managing complex projects and service delivery processes.
- Technical knowledge of IP networks and telecommunications technologies is beneficial including the ability to define and monitor key performance indicators (KPIs).
- Excellent team and project management skills with the ability to analyze and optimize business processes.
- Strong communication skills across all organizational levels; basic understanding of German is beneficial to effectively collaborate with the team based in Germany.
- Strong analytical mindset for evaluating digitalization initiatives and service performance.
- Flexibility and adaptability openness to learning new technologies and ability to thrive in a dynamic international environment.
- Experience in providing advice and training to support change processes.
- Willingness to travel for business purposes approximately once or twice a year.
Additional Information :
- You will work in a great team aged between 25 and 60 with high skills in service delivery. The missing part is someone who is more into digitalization and process automation. We need you to work on our d2d delivery topics but will give you the freedom to be creative in developing your own ideas.
- This role involves interaction with both internal and external customers as well as our partners.
- The position offers a unique opportunity to contribute to the digital transformation of service delivery and performance management.
- We value creativity initiative and the ability to think beyond standard processes especially in the context of automation and simplification.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
