Senior Director of Creative Services
Senior Director of Creative Services
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1 Vacancy
Job Description
The Senior Director of Creative Services is a visionary and strategic leader responsible for setting and executing the City of Philadelphias overall creative direction. This role oversees the development of engaging visual and multimedia content that reflects the Citys voice strengthens its brand and supports key organizational priorities. The Senior Director provides leadership across a multidisciplinary team guiding highimpact campaigns and communications that reach and resonate with diverse audiences. This role also ensures a cohesive and accessible digital experience through oversight of user interface and design standards. As both a creative steward and strategic partner the Senior Director plays a critical role in shaping how the City informs inspires and connects with its residents.
Key Responsibilities
Creative & Digital Leadership
Set and drive the creative vision across all City communications campaigns and platforms.
Lead the design strategy for ensuring a cohesive usercentered visual and interaction experience across the site.
Champion the Citys visual and narrative identity while evolving it to meet modern needs.
Team & Operations Management
Supervise a creative team of designers writers digital producers and videographers.
Manage workflows creative processes priorities and timelines to deliver highimpact work across multiple platforms.
Build and sustain a strong creative culture that values collaboration equity and public service.
UI Design & UX Collaboration for
Lead user interface design efforts to ensure a cohesive intuitive visual experience across the Citys primary digital platform.
Collaborate with UX partnerscontent strategists developers and service designersto translate complex service needs into accessible usercentered design solutions.
Ensure all UI components align with accessibility standards (e.g. WCAG) and inclusive design principles.
Contribute to crossfunctional strategy sessions to guide design direction and uphold consistency across services.
Strategic Collaboration
Work crossfunctionally with departments and agencies to develop creative strategies that serve public needs.
Guide campaign development for civic initiatives public health emergency response housing workforce programs and more.
Project Oversight
Review and approve design work to ensure brand alignment and strategic impact.
Manage vendor relationships and creative contracts as needed.
Monitor project budgets and resource allocation.
Brand & Digital Stewardship
Maintain and evolve brand guidelines for the City of Philadelphia across print digital and environmental formats.
Serve as the lead advocate for quality design storytelling and innovation in civic communications.
Competencies
Creative Vision: Ability to craft and articulate a compelling visual and narrative direction aligned with organizational goals.
Digital Design Expertise: Proficiency in UI/UX design digital accessibility and responsive design across web and mobile platforms.
Strategic Thinking: Skilled in aligning creative output with broader policy engagement and communication strategies.
Leadership & Team Building: Strong experience managing diverse multidisciplinary creative teams in dynamic environments.
Collaboration & Communication: Exceptional interpersonal skills; able to build trust and alignment across departments and stakeholders.
Equity & Inclusion: Deep understanding of inclusive design principles and culturally responsive communication.
Project Management: Capable of juggling multiple priorities and deadlines with attention to detail timelines and resource management.
Qualifications :
Education
Bachelors degree in Graphic Design Visual Communication Digital Media Marketing HumanCentered Design or a related field required.
Additional leadership training and/or demonstrated experience leading multiple creative teams across different disciplines (e.g. design writing digital video) is strongly preferred.
Equivalent combinations of education and experience will be considered.
Experience
10 years of experience in creative services digital design and visual communications.
5 years in a creative leadership role including direct management of teams.
Demonstrated experience leading largescale web and digital design projects ideally for public service or civic tech.
Strong portfolio that includes branding campaign work and UI/UX projects.
Familiarity with design systems wireframing tools (e.g. Figma) and accessibility best practices.
Knowledge of government nonprofit or missiondriven environments is preferred.
Additional Information :
Salary Range: $145000 $155000
Starting salary to be determined based on experience and qualifications.
Important: To apply candidates must provide a cover letter and a resume.
Work Setting: inperson (onsite)
Discover the Perks of Being a City of Philadelphia Employee:
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available
Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Enjoy a Free Commute on SEPTA Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a fulltime parttime or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
