Team Lead Customer Relations (Dutch or German speaking)
Team Lead Customer Relations (Dutch or German speaking)
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1 Vacancy
Job Description
As Team Lead youll guide and inspire a team of enthusiastic customer care agents working within the framework set by our Manager Operations. Your mission To ensure operational excellence while nurturing a highperforming customerobsessed team. Youll monitor KPIs like productivity presence turnover and SLA performance but your real focus lies in peopledeveloping talent fostering motivation and leading with empathy and clarity.
What Youll Do
Make a direct impact on the Rituals customer experience and overall brand image
Monitor and coach your team to deliver consistent highquality service
Support daily operations drive performance and maintain process excellence
Handle potential escalations and take over complex customer calls or callbacks when needed
Collaborate with stakeholders inside and outside the company to improve outcomes
Make fast sound decisions in the face of unexpected challenges or changes
Continuously coach inspire and develop your team to reach their full potential
Qualifications :
You are a natural leadercalm under pressure high on energy and low on ego. You care deeply about people listen actively and bring a sense of humor and heart to everything you do.
Additionally you have:
A higher professional education level (HBO or equivalent)
Nativelevel fluency in Dutch and/or German and strong English communication skills
At least 2 years of experience coaching and developing others preferably in a customer relations or contact center environment
Strong communication skills with a consumerfirst mindset
The flexibility to work a minimum of 32 hours per week (36 or 40 hours is also possible)
A proactive curious mindsetalways seeking improvement for your team your work and yourself
Additional Information :
Apply today and begin your journey toward becoming the best in classboth as a leader and as a person.
After you apply the recruiter will contact you within 5 working days
First interview with our Operations Manager
Second interview with the Director Customer Relations and Recruitment
Receive a tailored offer with your terms of employment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
