Senior Principal Outbound Product Manager - App Engine
Senior Principal Outbound Product Manager - App Engine
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1 Vacancy
Job Description
The Team:
The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow App Engine portfolio. We collaborate closely with multiple crossfunctional teams (e.g. marketing sales solution consulting pricing strategy and operations customer outcomes product success training and certification etc.).
The Role:
ServiceNow is looking for a Senior Principal Outbound Product Manager to lead customer adoption initiatives for our GenAI offeringsspecifically Now Assist for Creator and Now Assist for App Engine. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform while ensuring their voices directly influence our product roadmap and strategy.
Youll collaborate with customers and internal teams to drive adoption align solutions with business priorities and gather insights that shape the future of our products. This is a strategic handson role with significant visibility and impact across the organization.
Youll have the opportunity to shape the next wave of enterprise AI working with passionate teams and forwardthinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be a leader in AIpowered workflow transformation.
What Youll Do:
- Develop a deep understanding of GenAI customers their use cases challenges and goals.
- Guide and support the adoption of Now Assist for Creator across highimpact accounts.
- Serve as a primary advocate for the Voice of the Customer (VoC) within product engineering and leadership teams.
- Lead early access programs to gather feedback and validate new GenAI capabilities.
- Create technical enablement and adoption content that highlights product value.
- Conduct onboarding and enablement sessions to scale adoption across customers and partners.
- Manage community engagement and create content that drives interest and success.
- Collaborate with analysts partners and thought leaders to share ServiceNows GenAI vision.
Qualifications :
To succeed in this role you have:
- 12 years of total experience including 5 years in customerfacing roles (e.g. product management technical consulting presales or business development).
- 5 years of experience in application development.
- Experience launching and scaling adoption of emerging technologies in enterprise environments.
- Strong sense of accountability with the ability to influence lead and execute effectively.
- Actionoriented mindset and motivation to deliver impactful outcomes.
- Proven ability to collaborate across diverse crossfunctional teams.
- Customercentric approach with strong problemsolving skills.
- Excellent written and verbal communication including the ability to convey technical concepts to varied audiences.
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For positions in this location we offer a base pay of $187600 $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
