Principal Technical Consultant, Federal
Principal Technical Consultant, Federal
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Salary Not Disclosed
1 Vacancy
Job Description
Candidate Requirement: Top Secret / Sensitive Compartmented Information (TS/SCI) with Full Scope Poly Clearance
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Pr. Technical Consultant IT Workflow is the functional and technical expert of a customer engagement team consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
- Be the technical expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for ITSM specific process definition reengineering improvement and gap analysis of current/futurestate processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow ITSM Solutions standard capabilities in their efforts to improve their IT processes.
- Lead customer design workshops focused on ServiceNow Platform and ITSM Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technicallyfocused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides adhoc oversight/training for the customers future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO LDAP etc.) with multiple systems
- Develop required portal components
- Prepare all customerfacing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually driven by customer needs and internal meetings
Qualifications :
In order to be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
- At least 5 years of configuration/development experience for complex highlycapable technologies inclusive of integrations and portals
- Maintain skills / certifications on CISIRM and any other risk implementation certifications
- Demonstrated ability to influence and consult (providing options with pros cons and risks) in an IT environment while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
- Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
- Strong understanding with leading IT and related systems and tools such as Office 365 Teams Workday Twilio etc.
- Strong interpersonal skills customercentric attitude ability to deal with cultural diversity
- Proven team player and team builder
For positions in this location we offer a base pay of $155600 $272400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
