Technical Lead, Services Reliability & Management
Technical Lead, Services Reliability & Management
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Job Description
About Digital Technology:
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth.
Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology you work for them.
Role:
We are looking for a technology expert to lead and coordinate Services Management operations and support for deployed microservices across various domains. In this handson role you will be responsible for understanding and resolving and/or directing activities related to services support. The successful candidate will have a proven background in supporting missioncritical software solutions excellent communication skills and a strong motivation to achieve results in a fastpaced environment
What you get to do in this role:
- Oversee and ensure highperformance support for deployed microservices including AI/ML foundational and integration services.
- Collaborate closely with different internal departments to understand their business requirements and manage expectations clearly.
- Engage with peers across various departments to comprehend their critical needs and provide reliable support services that enhance business efficiency.
- Tasked with proactively monitoring and troubleshooting service performance ensuring high availability and reliability to minimize any potential business impact.
- Engage with partner teams to gather comprehensive details on service alerts.
- Analyze each incident thoroughly to identify the root cause develop and provide technical solutions as necessary to resolve the incidents
- Responsible for preparing and communicating operational metrics both within the organization and to external stakeholders.
- Lead and mentor a team of engineers fostering a culture of continuous improvement.
- Define and rollout best practices for technical support and operational activities.
- Stay updated with the latest industry trends and technologies advocating for their adoption where appropriate.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 10 years of professional software delivery experience with a focus on Microservices architecture and support.
- Strong proficiency in Java and/or Python.
- Extensive experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
- Deep understanding of RESTful APIs and API gateway technologies.
- Strong knowledge of SQL NoSQL and inmemory databases.
- Familiarity with CI/CD tools such as Jenkins GitLab CI.
- Knowledge of eventdriven architectures and messaging systems like Kafka RabbitMQ.
- Excellent problemsolving skills and the ability to think critically and analytically.
- Experience with cloud platforms such as Azure or Google Cloud.
- Experience with monitoring and logging tools such as Prometheus Grafana ELK stack or Splunk.
- Experience in defining and rolling out key support/operational processes is essential.
- Strong communication skills with the ability to articulate complex technical concepts to both technical and nontechnical stakeholders.
- Team leadership experience and mindset to celebrate successes and acknowledge the hard work and dedication of the team.
#DTjobs
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
