Senior Backend Engineer - Getting Help team

The Team Youll Be Working With: Getting Help

At Wise were on a mission to make financial services faster simpler and more accessible for everyone. The Getting Help team plays a critical role in this mission by empowering customers to solve their problems quickly and efficiently.  

Weve built the infrastructure for FAQs selfservice pages and most recently launched a chat platform as a primary support channel. Were enabling smarter customer interactions automating solutions and helping other teams deliver better support experiences through it. In 2025 were doubling down on making chat the goto channel for our customers and we need your expertise to take it to the next level .  

What Does Our Team Look Like

Were a crossfunctional team of backend frontend iOS and Android engineers working handinhand with a Product Manager Analyst and Designer. Together we deliver seamless impactful solutions across all Wise platforms. Collaboration is at the heart of what we dowe value ownership knowledge sharing and a commitment to building stable scalable systems while embracing fastpaced learning and iteration

What We Expect From You  

As a **Senior Engineer** youll take the lead on solving complex technical problems driving the implementation of solutions and mentoring team members along the way. Were looking for someone who thrives in a fastpaced collaborative environment enjoys taking ownership of projects and is passionate about delivering exceptional customer experiences. 

Qualifications :

Technical Excellence  

6 years of experience with Java or other JVMbased languages and handson experience with the Spring framework.  

A track record of writing clean maintainable code and a strong belief in best practices like code reviews open feedback and continuous improvement.  

Deep familiarity with backend development including databases (SQL/NoSQL) synchronous/asynchronous communication and distributed systems.  

Experience with web development technologies such as REST APIs microservices and CI/CD pipelines.  

The ability to design technical solutions that balance latency throughput and scalability.  

A passion for learning new technologies tools and patterns to solve problems effectively.  

Product Mindset 

A customerfirst approachyou prioritize work that solves real customer pain points and use data to drive decisions.  

The ability to take ownership of complex problems propose solutions and drive projects endtoend to deliver measurable impact.  

A knack for identifying opportunities to deliver value faster and providing constructive feedback on product and design decisions.  

Collaboration & Leadership 

Strong communication skillsyou can break down complex technical concepts for nontechnical audiences and collaborate effectively across teams.  

A proactive mindsetyou take initiative to improve our codebase architecture and processes.  

A passion for mentoring and knowledge sharingyou enjoy helping junior engineers grow and fostering a culture of learning within the team. 

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime