Director, Business Operations & Strategy (Chief of Staff), Emerging Technology
Director, Business Operations & Strategy (Chief of Staff), Emerging Technology
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1 Vacancy
Job Description
What You Get to Do in This Role
This role serves as the overarching glue across the Emerging Technology Organization (ETG) team ensuring the team is focused on the right work effectively delivering on objectives strategically planning work supporting and developing team members and being good stewards of the budget. It requires both strategic thinking and the ability to drive team alignment as well as diving deep to ensure effective delivery.
Key Responsibilities
Drive strategic initiatives across ETG and Digital Technology (DT) focused on continuous improvement cost avoidance/savings workforce alignment and operational excellence.
Act as a trusted advisor and support senior leadership in managing the organization team members and stakeholders in strategy operations financial management personnel and communications.
Drive strategic focus for the team leading coordination of priorities to support organizational goals and ensuring alignment across leadership.
Identify accelerators and friction points and drive initiatives or process improvement activities. Collaborate with team leadership and peers in DT to ensure crossfunctional alignment.
Coordinate operational management and annual planning for budget and financial forecasts. Ensure alignment to plan prioritization of incremental asks tracking of savings initiatives and coordinated spend management.
Manage the cadence of senior leadership priorities including regular engagement with peers across the organization and with external teams such as finance HR product sales marketing and extended ServiceNow stakeholders.
Lead resultsdriven quarterly business reviews across the team. Coordinate and drive the execution of leadership meetings quarterly team meetings and allhands meetings.
Qualifications :
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
10 years of experience in a business management operations or senior leadership role.
Strong analytical skills and exceptional communication abilities.
Experience in organizing and directing multiple teams and departments.
Experience in planning and leading strategic initiatives.
Experience in data analysis and budget management.
Exceptional written and verbal communication skills with the ability to convey complex information clearly and concisely.
High level of professionalism discretion and judgment in dealing with confidential and sensitive information.
Preferred Skills and Qualifications:
Consulting experience with a focus on operations management.
Proven success in a project coordination role.
Nimble business mind focused on developing creative solutions.
Strong projectreporting skills with a focus on interdepartmental communications.
Emerging Technology Group
Emerging Technology Group (ETG) is ServiceNows Digital Technology (DT) internal incubation group. Being customer zero for ServiceNow products we ensure the products work internally and deliver value as they reach customers. As Customer Zero we implement all technology workflows and deliver the best experience.
With AI everywhere we are responsible for AI Experiences that cut across the enterprise such as Search Conversational Interfaces and Automation. We also help DT developers be productive in building enterprisegrade products on the ServiceNow Platform.
We are focused on accelerating innovations and developing new concepts forwardthinking solutions and products leveraging ServiceNows Intelligent Platform and the best industry standards.
If you enjoy learning growing and making an impact you will love being in this role. You will get exposure to every facet of the enterprise and can make a meaningful impact on both the business and the people who work here. You will face new challenges and priorities every day which can be invigorating and push the boundaries of your thought process.
About Digital Technology
Were not yesterdays IT departmentwere Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to becoming the defining enterprise software company of the 21st century. We love cocreating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for employees and customerswhen you work in ServiceNow Digital Technology you work for them.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
