Student Success Advisor

Job Description:

Berklee has launched an innovative student success advising model with a significant investment in transforming academic advising services into a holistic student support system. With a studentcentered approach the Student Success Advisor will affirm each individual students capacity for selfdirection personal development and growth. In addition to providing traditional academic advising the Student Success Advisor will be the central point of contact and coordinator of a student success network. Through proactive outreach and engagement the Student Success Advisor will ensure each student is aware of and has access to the resources programs and supports provided in academic programs academic support services accessibility resources personal counseling wellness services student affairs student aid international student services and career services.

This advisor role is designed for professionals who are passionate about advising students to set them up for success in all aspects of their educational experienceacademic personal artistic and professional. We are seeking candidates who will thrive in a role that supports a community of diverse talented and inspiring students from all over the world as they develop as creatives artists musicians performers entrepreneurs dancers designers educators and therapists.

This is a unique opportunity to join a talented professional staff of advisors and to contribute to the successful expansion and transformation of the advising team. To ensure a highly diverse and talented team of advisors the Student Success Advisor position has a career ladder based on progressive professional experience and that rewards exceptional studentcentered performance. Candidates will be evaluated on their skills and experience and titles including advisor senior advisor and possibly assistant director will be awarded at time of hiring.



Job Summary
Student Success Advisors monitor and track the progress of an assigned cohortbased caseload of undergraduate students and focus on student success outcomes throughout the entire student journey at Berklee including academic milestones like core curriculum completion major declaration timetodegree progression and graduation. Student Success Advisors build and nurture ongoing relationships with academic chairs faculty and various support staff. They bring current best practices and theories in the areas of student success and persistence academic advising and student identity development to their daily work. Critical to this role is approaching student advising with an ethic of care and ability to provide a personalized approach that builds strong authentic and trusting relationships with students.

Responsibilities

Advising:

• Provide academic advising to an assigned caseload of students through appointments dropins class visits emails programming and more

• Monitor and track progress of assigned caseload through academic milestones (music core completion major declaration graduation etc.) and partner with students to meet those milestones

• Support academically atrisk studentsincluding those withdrawing from courses offtrack for timely graduation not meeting satisfactory academic progressand provide coaching and strategies as appropriate

• Actively connect students to faculty and academic department advising support services and programming to help students make the most of their academic experience

• Coach students on connecting the dots about college policies procedures and academic options to create goals and an academic plan that works best for them
  
  

Programming and Administrative:

• Develop and coordinate workshops class visits and advising events that support the goals of the SSA department

• Coordinate proactive care and outreach with health and wellness services to ensure student well being

• Work with trained student peer mentors to deliver student success advising support

• Establish a presence on campus at events and activities that illustrates a commitment to students and their success

• Maintain good records and notes of student advising sessions and other advising connections

• Create and maintain ongoing reports of the academic progress of assigned caseload and initiate outreach and interventions provided by SSA leadership

• Support the preparation and facilitation of all programs and events hosted by the SSA department and the Student Success division
  
  

Additional Duties and Responsibilities

• Some evening weekend and holiday hours required

• Follow through with other duties or projects as assigned by the Student Success Advising leadership team as well as the Assistant Dean Student Success Advising

• Stay abreast of new developments in the fields of student success and persistence and academic advising and share learnings with advising team members.

• Effectively work within multiple databases and student platforms and continue to enhance knowledge and proficiency in cuttingedge technologies to support caseload management
  
  

Knowledge and Skills Required

• Bachelors degree required. Masters preferred.

• One to two years experience in a higher education setting and a strong professional interest in the field of academic advising student success and persistence and/or student development and learning theories

• Experience and/or strong professional interest in advising and supporting a diverse student population including students who identify as Black Latinx Indigenous and/or Asian Pacific Islander

• Ability to quickly learn understand and use technology/software programs with a focus on predictive analytics and SIS systems

• Energy empathy listening skills and a desire to work in a progressive office and innovative team that requires proactive and studentcentered approaches

• Strong desire to work as part of a team

• Ability to adapt to new and rapidly changing situations

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call.

Berklee is committed to increasing the diversity of our institution community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff