Brand Concierge
Brand Concierge
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
About Poppy Barley
Poppy Barley is a Canadian footwear and accessories brand that sells luxury products at a directtoconsumer price point. Our mission is luxury for the people and planet. As a B Corp certified company we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options transparent production practices and a toptier customer experience both online and instore were redefining Canadian retail.
Join our team of passionate creative and driven individuals who love to experiment make an impact and raise the bartogether.
About this opportunity:
As a Brand Concierge youll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. Youll have an opportunity to share your passion for Poppy Barley through sharing our history values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing family. Here are some more details of the role:
- Focus on selling relationships building a client base and offering elevated and exemplary customer service.
- Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
- Support the operations of the store including but not limited to receiving and processing stock picking and packing of online orders merchandising and inventory counts.
- Supports the store management to ensure work tasks are completed in a timely and efficient manner.
- Complete the opening and closing duties for your shift as assigned.
Key skills youll bring to the team:
- A high school diploma or in progress/completed postsecondary education we love to learn and hope you do too!
- Demonstrated experience delivering exceptional customer service.
- Experience as a leader in retail sales or customer service. Experience in elevated/luxury customer experience is an asset.
- Exceptional communication skills both written and verbal.
- The ability to think on your feet.
- A flexible schedule that will allow you work daytime evenings and weekends.
- A passion for the fashion industry and building connections with people through styling and education.
What you can expect from us:
- The opportunity to work with a dynamic passionate team.
- Training and understanding of the platforms we use as a business including Shopify Inventory Platforms and Shipping Platforms.
- Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
- Development and training on the everyday running of the store so that you can understand and support the daytoday operations.
- Opportunities to travel with our team as we operate popups throughout the region.
- Midyear and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
- A competitive wage and discount on our product!
- The opportunity to get involved in tasks related to areas of the business that are of interest to you.
Availability and Hours:
- Ability to work a flexible schedule including evenings weekends and holidays.
- Parttime hours
- Holiday blackout period from midNovember to midJanuary (exact dates determined annually).
- Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods.
Employment Type
Part-Time
Key Skills
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