Student Administration Assistant

Our Story

Pacific International Insurance is a dynamic crossTasman enterprise operating as part of a respected global insurance organisation. With a diverse portfolio of insurance brands we are uniquely positioned to deliver innovative customercentric solutions across a broad range of markets. Built on a strong foundation and driven by a progressive mindset we continue to evolveanticipating and meeting the changing demands of the modern insurance landscape.

Our sister brand Rapid Training is a niche Registered Training Organisation with a proud 25 year legacy of supporting the Australian pest control industry. With a strong reputation for excellence Rapid Training delivers both accredited and nonaccredited learning solutions via a flexible online platform. Our mission is to empower pest management professionals and businesses nationwide with the knowledge and capabilities to succeed.

The Opportunity

We are currently seeking a Student Administration Assistant to join our passionate team at Rapid Training. This customerfocused highly organised role is pivotal in ensuring our students receive exceptional support throughout their learning journey. You will play an integral part in delivering a highquality student experience while also supporting the RTO Manager in achieving regulatory compliance and business objectives.

We are offering this as a permanent fulltime opportunity with parttime arrangements considered for the right candidate. An immediate start is preferred and you will be based at our Newcastle CBD office.

Key Responsibilities

• Deliver exceptional customer service and administrative support to students.
• Manage student enrolments progress tracking and course administration.
• Handle inbound and outbound calls to assist with student enquiries support and engagement.
• Provide timely and accurate assistance to the RTO Manager.
• Ensure student records meet compliance requirements under regulatory frameworks.
• Liaise with trainers/assessors and internal stakeholders to facilitate smooth training delivery.
• Assist with reporting scheduling and general administration across the business.

About You

Wed love to hear from you if you have:

• Recent experience in an administration or customer service role.
• A high level of digital literacy and a willingness to learn new systems.
• Experience using Student Management Systems (SMS) CRM platforms or similar.
• Strong communication attention to detail and problemsolving skills.
• Excellent organisational skills with the ability to prioritise tasks effectively.
• A proactive mindset with the ability to work independently and collaboratively.
• A commitment to maintaining confidentiality and managing sensitive information.

Desirable (but not essential) Experience:

• Previous experience in a Registered Training Organisation or similar regulated environment.
• Experience in a sales/promotional environment.
• Scheduling logistics for remote group training sessions.
• Tertiary studies in Business Administration or a related discipline.
• Familiarity with the Standards for RTOs 2015 and State funding processes.

Why Join Us

We are proud to offer a valuesdriven workplace with tangible employee benefits including:

• A purposeled company with a commitment to delivering Soft Landings for our people customers and community.
• Hybrid work options after initial training and onboarding.
• A vibrant Newcastle CBD office with parking provided.
• Competitive salary plus access to our Reward & Recognition Program.
• Professional development opportunities and access to LinkedIn Learning.
• A supportive culture that promotes worklife balance and wellbeing.
• Participation in our Employee Wellbeing Program including EAP services and an annual wellness reimbursement.

We are moving quickly on this opportunityinterviews will commence shortly. To express your interest please submit your CV and cover letter as soon as possible.

If you have any questions or need further information please contact our People Team at: