HOA Owner Services Agent
HOA Owner Services Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Help our valued home owners feel a sense of community safety and friendliness at the beautiful Running Y Ranch Resort! Your exceptional guest services experience expertise and knowledge of all aspects and policies of the Home Owners Association will contribute to the wellbeing of our residents.
HOA Owner Services Agent
General Responsibilities
- Conduct daily rounds in the Owner Services vehicle and complete round sheets noting observed of any unusual activity and policy violations.
- Monitor Owner Services cell phone ensuring all communications with owners are handled properly and communicated to a supervisory or managerial level when needed.
- Provide shuttle service as directed by management.
- Maintain good personal hygiene and clean work environment.
- Ability to perform mild to moderate janitorial duties as needed.
- Ability to work flexible days and shifts to support the 24/7 Owner Services operation.
- Assist with requests and questions.
- Ability to fully explain all resort services policies and other information about the resort to all owners.
- Maintain knowledge of current resort policies regulations events and hours of operation.
- Greet owners warmly and with enthusiasm.
- Assist and bring resolution to owner issues and complaints with empathy and a focus on satisfaction. Use supervisor support when necessary.
- Ability to learn new skills and adapt to change.
- Assist with administrative duties as needed.
- Other duties as assigned.
Job Qualifications
Education:
- High school diploma or equivalent preferred.
Experience:
- Must have a valid Oregon drivers license.
- Previous owner service experience preferred.
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Must be fluent in verbal and written English.
- Basic computer and typing skills are required.
- Must be able to multi task and work under pressure.
- Excellent listening and comprehension skills required.
FLSA Information
Management Activities
- None
Discretion / Independent Judgment
This position represents the company in handling complaints arbitrating disputes or resolving grievances. As an Owner Services Agent you will be expected to work with owners and visitors to ensure their satisfaction. An Owner Services Agent takes the initiative and applies creativity to resolve owner challenges and involves a supervisor only when previous methods have been unsuccessful.
ADA Information
Physical Requirements
- Ability to speak and hear
- Close and distance vision
- Identify and distinguish colors
- Frequent standing with some walking and sitting
- Will stand for long periods of time
- Frequently lifts/carries up to 15 lbs.
- Occasionally lifts/carries up to 50 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bimanual dexterity and fine motor skills
- Able to reach hands and arms in any direction and kneel stoop or crouch repeatedly
Working Conditions
- May be indoor or outdoor setting
- Varied weather conditions are expected
- Will work near moving or mechanical parts
- May work on high or precarious places
- Varying schedule to include evenings holidays and extended hours as business dictates
Required Experience:
Unclear Seniority
Employment Type
Full-Time
