Learning Specialist

Overview:

Do you thrive in a fastpaced learning environment and possess the skills to enable others to succeed As a Learning Specialist in Individual Markets you will work to provide superior technical writing and editing process information to enable our Individual Markets business partners to successfully serve customers with quality and efficiency. In this role you will successfully manage the processing of information which includes timeliness and accuracy of the information. The focus is on procedures that guide how the business performs their work.

You will play a key role in the planning design development implementation and continuous maintenance of Individual Markets training programs. You will be actively involved with the business management team conducting ongoing training needs analysis and develop training solutions utilizing various delivery methods and assessing the effectiveness of the solutions. You will research and recognize emerging patterns summarize results and provide recommendations for actions to address gaps in colleagues knowledge and/or skills. A few sentences about the position here

You Will:

• Collect organize and edit information within the information management system as the business evolves and changes are needed.
• Develop new content to support business partners processing procedures.
• Maintain existing content as the business evolves and changes are needed.
• Manage process documentation for optimal display and retrieval of information.
• Continuously evaluate design and function to improve the end users experience in the knowledge platform.
• Design new hire cross training and refresher programs as well as other initiatives in response to changing business needs.
• Deliver training using a variety of platforms that include but are not limited to virtual instructorled classroom elearning selfstudy social media tools video conference calls etc.
• Engage with business partners to understand the training needs maintain an appropriate level of organizational literacy and contribute to the success of Individual Markets strategic priorities.
• Conduct needs assessments to identify the specific needs and gaps in knowledge and/or skills.
• Apply training best practices based on adult learning theory that addresses all learning styles.
• Consistently identify new training approaches practices and processes to improve efficiency of training development and delivery.
• Collect organize and edit information within the information management system as the business evolves and changes are needed.
• Partner closely with Instructional Technologists to develop digital training.
• Provide training and mentoring to Individual Markets Learning Specialists in digital design techniques and tools.

You Have:

• Instructional or technical writing experience.
• Proven data collection techniques that aid in gaining a deeper and accurate understanding of a topic.
• Ability to manage multiple projects with competing priorities.
• Strong grasp of business writing fundamentals and an impeccable attention to detail.
• Strong knowledge of learning and development methodologies; formal design and development approaches adult learning best practices industry training technologies used to deploy maintain and monitor learning to geographically dispersed customers.
• Extensive experience with Adobe Creative Cloud Articulate 360 Suite Microsoft 360 and Camtasia.
• Bachelors degree in education Instructional Design and Technology Training and Development Communication or equivalent practical experience.
• Relevant experience with developing and evaluating technical training materials.
• Ability to facilitate training that creates clarity and guides colleagues toward common ground and a shared understanding.
• Exceptional written and oral communication skills including presentation skills and an aptitude for public speaking.
• Exceptional business communication skills including the ability to deliver messaging to key stakeholders and senior leaders.

Location & Travel:

• Pittsfield MA Bethlehem PA
• 010% Travel required for this position

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful candidate. In addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skillbuilding leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire WellBeing

As part of Guardians Purpose to inspire wellbeing we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to fulltime eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.