Senior Manager of Internal Communications

The Team:

Upstarts Internal Communications team is dedicated to helping Upstarts diverse talented and missionoriented workforce feel connected to the business appreciated for their contributions and inspired by whats ahead. A small but mighty team we are responsible for everything from our weekly all employee meeting to keeping our intranet content fresh celebrating our Upstarters anniversaries to contributing to our Annual all employee inperson gathering.

As the Sr. Manager of Internal Communications at Upstart you will play a handson role in driving employee engagement via oversight and production of our weekly All Hands meeting creative storytelling through our employer branding work broad ownership of our internal communications calendar and partnership with many leaders and teams across the business for consultation of their most critical communication needs and engagement challenges.

How youll make an impact:

• Weekly TGIF AllHands Production
  • Consult with the Sr. Director on weekly calendar planning and speaker bookings
  • Lead presenter development sessions including content discussions and rehearsals
  • Own endtoend production: presenter guidelines timelines runofshow agendas and speaker confirmations
  • Facilitate weekly planning meetings and drive ongoing improvements to TGIFs effectiveness
  • Lead TGIF Q&A management postevent wrapups and performance measurement
• Employer Brand & External Storytelling
  • Partner with Recruiting and External Comms to manage the Upstart employer brand voice across all platforms including Upstarts LinkedIn and Built In pages
  • Create and maintain a forwardlooking employer brand content calendar
  • Lead monthly blog content strategy and social distribution in partnership with Recruiting Operations
• Communications Channel & Calendar Management
  • Own Upstarts internal communications calendar to ensure awareness and alignment on major milestones
  • Act as air traffic control for companywide messages across email and key Slack channels
• Internal Knowledge Hub (Guru) Ownership
  • Maintain the Guru homepage and ensure content reflects the most relevant and timely employee programs
  • Own companywide knowledge content librariesreview update and streamline with functional partners
  • Establish and uphold content ownership protocols and run annual audits
  • Build and maintain a companywide glossary of terms
  • Track and report monthly and quarterly engagement insights
• Enterprise Intelligence (internal AI Search Support)
  • Establish and maintain a process to flag and resolve outdated inaccurate or inappropriate content within company systems
• Employee Experience & Programs Comms
  • Serve as a comms advisor/consultant for internal teams managing static recurring company programs Collaborate with internal partners to ensure clear and consistent messaging
• Analytics & Continuous Improvement
  • Regularly measure the reach impact and performance of communication channels and formats
  • Produce quarterly communications dashboards highlighting engagement trends and improvement opportunities

What were looking for:

Minimum Requirements:

• Education & Experience
  • Bachelors degree in Communications PR Journalism Marketing Business or a related field
  • 5 years of experience in internal communications corporate communications or employee engagement
• Core Skills & Competencies
  • Strategic & Tactical Agility Comfortable moving between bigpicture strategy and intheweeds execution
  • Relationship Building & Influence Builds strong trustbased relationships across all levels
  • Editorial & Messaging Sensitivity Exceptional writing editing and voice/tone alignment
  • Program Management Excellence Strong sense of ownership organization and attention to detail
  • Measurement Mindset Comfortable with metrics dashboards and datainformed

Preferred Qualifications:

• Previous large company experience building internal communications process and protocols
• Previous experience with intranet design and content governance
• A love of collaboration and teamwork and deep understanding of how the internal communications function provides value

Position location This role is available in the following locations: Remote

InOffice requirements. While Upstart is a digital first company we are not fully remote. The Internal Communications team gathers for inperson work for 23 consecutive days 23 times per year and also participates in our People Team All Hands and All Company onsite annually for which you will be required to travel .

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time inperson collaborating via regular onsites. The inperson sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 24 consecutive days at a time.