Operations Manager - Fleet Services
Operations Manager - Fleet Services
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Job Description
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Job Description:
Position Summary
The Ops Manager manages the operations and personnel for locations with approximately 550 truck units. Roles including Operations Supervisors TechniciansInCharge and/or Customer Service Coordinators as well as Technicians Service Employees and/or a Parts Responsible Person report to you and are there to support the needs of the assigned location. The Ops Manager must be able to accomplish results through direct involvement and limited delegation of work and responsibilities thus ensuring business objectives and labor requirements are met. The Ops Manager is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes Standard Operating Procedures and Standard Repair Practices. As with all Ryder shop positions the Ops Manager is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
Candidates need 35 years experience managing a heavyduty truck repair shop
This role may also be a developmental position to prepare incumbents for the Senior Operations Manager role because we allow you to carve out your own career path and promote from within based on performance. The continuous onthejob experience here at Ryder opens up other opportunities and provides a longlasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package 401k employer match and a discount on shares!
Shop Location: Indianapolis IN
Salary Bonus
Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicants skills; prior relevant experience; certain degrees or certifications etc.
Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Essential Functions
Operations Management:
Responsible for the oversight of work analysis vehicle planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval.
Directly involved in strategic Labor Planning by evaluating incoming work and allocating resources balancing shift schedules establishing operating hours and level loading workload to maximize efficiency and productivity.
Responsible for optimizing labor at the shop and ensuring the optimal mix of straight time O/T and Outside Repair.
Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
Oversee the execution of the Workflow Management process.Labor Management:
Provides leadership training and development to a management team assigned to the branch(es) to include the Operations Manager Operations Supervisors Technicians In Charge and Customer Service Coordinators.
Responsible for Performance Management of all assigned personnel.
Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends.
Evaluates and makes recommendations for future staffing based on changes to the business environment.
Responsible for Recruiting Hiring Onboarding Payroll and Succession PlanningCustomer Management:
Directly responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring uptime.
Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
Oversight to ensure successful execution of the Customer Communication Protocol.
Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.
Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
Conduct customer visits and Annual Reviews as required by the Customer Care PlanFinancial Management:
Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
Oversight and exception management of Payroll Purchase Order approval and invoice reconciliation and fuel reconciliation.
Responsible for the successful execution of the customer bill back process to include identification review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity.
Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
Ensure data integrity in the Shop Management Online system.Asset Management:
Directs his/her management team in order to maintain the appearance and maintenance of assigned locations including sustaining 6S standards throughout the shop.
Prioritize and approve shop tooling and equipment requirements based on needs and scope.
Management and oversight of vehicle specifications and vehicle inservice/outservice process.
Provide expert insight during business unit asset management review.
Ensure all vehicles have required specifications in SAM.
Oversight of Parts Inventory management policies and proceduresQuality Management:
Involved in strategic quality planning by developing corrective action and counter measures to operational quality issues.
Oversight of Quality Inspection of PM & repairs including In Process Reviews of nonPM work.
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
Lead breakdown root cause analysis process implement corrective actions locally and when necessary communicate issues to Technical Assistance Center.
Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
Ensure Cleanliness and quality of repair for all maintained vehicles.
Accountable for maintenance of all relevant documentation required to meet and/or exceed local state federal as well as customer requirements.
Comply with Safety and EPA regulations and requirements
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Strong sense of personal accountability and a proven track record of achieving desired results
Strong verbal and written communication skills
Ability to work with reporting systems to pull data for analysis and decision making (preferred)
Dmonstrated commitment to a safe work environment quality execution and customer service as evidenced by previous experience and performance track record
Ability to build strong customer relationshipsDemonstrated customer service focus work flow analysis and management skills
Demonstrates problem solving skillsSolves complex operational problems with assistance
Resolves critical customer issues with minimal assistance
Able to lead train and develop a selfdirected workforce including effective delegation skills and ability to manage assigned responsibilities
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and selfdriven to excel in a fastpaced environment
Capable of multitasking highly organized with excellent time management skills
Detail oriented with excellent followup practices
Exposure to working with strategic labor financial operating quality safety and asset processes as well as related metrics required
Maintenance and Technical experience in a shop environment preferred
Experience using Microsoft word and excel intermediate preferred
Experience with Fleet Management Software preferred
Qualifications
H.S. diploma/GED required
Associates degree preferred
Four (4) years or more experience in an operations environment or demonstrated success in a Ryder role. required
Three (3) years or more supervisory experience. required
Exposure to working with strategic labor financial operating quality safety and asset processes as well as related metrics. required
Travel
110%
Safety Sensitive
NonRegulated Tech
DOT Regulated
No
#LIRL #INDexempt #FB
Job Category
MaintenanceCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
$80KMaximum Pay Range:
$80KBenefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
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Required Experience:
Manager
Employment Type
Full-Time
