Process Associate - Service Desk L1
Process Associate - Service Desk L1
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Process Associate Service Desk L1
This role entails providing initial troubleshooting and technical assistance to endusers ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware software and networkrelated issues delivering quality customer service and maintaining accurate documentation.
Responsibilities
Assist end users through chat sessions addressing their queries and concerns promptly.
Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
Actively troubleshoot hardware operating system (OS) standard office suite and browserrelated issues.
Provide hardware support for desktops laptops and mobile phones offering firstlevel assistance for printers.
Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
Qualifications we seek in you!
Minimum Qualifications
Graduate in any stream
Utilize soft skills such as active listening demonstrating empathy and showing courtesy to enhance customer interactions and support experiences.
Ability to speak to a nontechnical audience about technical problems
Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
Preferred Qualifications/ Skills
Good communication skills
Demonstrate proficiency in the following technical skills:
PC/Laptop
Basic Networking
Chrome Edge & Mozilla Firefox
Operating systems
MS Office 2016
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
