L1 Service Desk Engineer
L1 Service Desk Engineer
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Job Description
Job Description
- Collaborative team orientated environment
- Flexible hybrid working environment
- Competitive market rate and incentives
We have multiple opportunities for self-motivated service desk analysts who are seeking to leverage their experience to support a globally recognised leader.
Joining at a time of growth and transformation we are seeking individuals who are driven by providing exceptional customer satisfaction whilst making a positive impact to the wider community.
How you will make an impact
- Efficiently responding to incoming user requests through the ticketing system and phone providing effective solutions within appropriate timeframes
- Triaging and troubleshooting software networking and hardware issues
- Working closely with 3rd party vendors and providing industry best practice solutions and updating the service catalogue
- Assisting users via remote access to perform account creation and password resets
- Proactively managing user requests and incidents within agreed SLAs with a high quality of service
What are we looking for
- Strong background working in large-scale Windows environments M365 providing troubleshooting support across software telecommunications hardware internet
- Information Technology tertiary qualifications ITIL certifications are highly desirable
- Excellent written and verbal communication skills
- Advanced problem solving and troubleshooting skills
- High level of attention to detail and ability to prioritize multiple conflicting tasks
- Knowledge or experience within the healthcare or similar large scale complex environment
- Proactive can-do attitude and collaborative team approach.
*Please note that a police check clearance will be required prior to commencement
If you are interested in a further discussion APPLY NOWnow with an updated CV and cover letter. Australian Permanent Residency or Citizenship is mandatory.
Transform IT isproud to be an equal opportunity employer with a culture that embraces diversity.
Employment Type
Full-Time
