Epic Revenue Cyle Principal Trainer Information Systems Full Time
Epic Revenue Cyle Principal Trainer Information Systems Full Time
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1 Vacancy
Job Description
Cost Center
Information SystemsScheduled Weekly Hours
40Work Shift
Shift & Status
Who Are We
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest nonprofit behavioral health system in the country our 220acre main campus and our network of clinical sites across Michigan. We are a tightknit community of healers who witness the impact of our lifechanging work each day.
Each day we are closing the gaps in access to care. We are innovating through leadingedge research testing programs and treatment modalities that others replicate across the country. Our services include a stateoftheart psychiatric urgent care center and a soontobebuilt pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. Onthejob educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do
As a Principal Trainer at Pine Rest youll be part of tightknit team that believes in the healing power of your expertise and compassion.
The Principal Trainer is responsible for mastering maintaining and promoting Pine Rests EHR training structure and processes. The Principal Trainer is responsible for developing and maintaining training materials for multiple EHR applications end user roles and Pine Rests operational workflows. This includes building testing and maintaining training environments. This position works closely with individuals who fill a variety of roles; examples are HR Credentialing HR Education Clinicians/Providers Support Staff Operations Managers/Directors Application Analysts and Clinical Informatics to ensure that training collateral and/or environments are appropriately structured to satisfy a broad range of training audience requirements. The Principal Trainer must demonstrate excellent communication skills customer service time management critical thinking creative problemsolving ability to effectively prioritize and execute tasks while under pressure work in a teamoriented and collaborative environment and have enthusiasm about the program and the Pine Rest organization.
They are dedicated to excellent customer service enthusiastic about the care we offer and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties and Responsibilities:
Develops and implements the training program for their respective application(s).
Designs develops and maintains instructional materials.
Trains and credentials additional classroom trainers to assist with enduser training.
Coordinates training for new software releases and updates.
Coordinates and collaborates effectively with team members cofacilitates classroom instruction and assists partner trainer during classroom sessions.
Provides learning and application support to endusers within traditional classroom settings and virtual classroom settings.
Facilitates computerbased training labs and other learning interactions such as oneon one.
Participates and contributes to problem and issue identification and resolution.
Demonstrates flexibility in meeting educational needs of customers.
Provides clear effective and knowledgeable delivery of the class material.
Demonstrates proficient question answering skills.
Maintain a positive and enthusiastic learning environment.
Properly tracks and documents class attendance and class status in training tracking system.
Scores and reports test results in a timely manner.
Provides student evaluations for all classes conducting necessary clean up filing and follow up.
Maintains policy and procedure documentation
Effectively manages all physical aspects of the students learning experience.
Assists with building and testing of training environments providing support and troubleshooting issues.
Prepares facility and all class materials prior to class time and be present at training location to greet students as they arrive.
Serves as an expert educator and supporter to internal staff includes following up with trainees outside of the classroom to offer additional support.
What Does This Role Require
Bachelors degree preferred will consider a combination of relevant experience and education.
35 years teaching technology application courses experience designing and delivering software training curriculum for large healthcare systems is required.
Must have or get within 6 months of hire EPIC certification in the respective application(s) responsible for.
Experience working in a high performing teamoriented and collaborative environment preferred.
Electronic Health Record (EHR) experience preferred.
Previous EHR implementation experience preferred.
Prior experience on Epic Systems preferred.
Benefits:
Medical dental vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.
Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Pine Rest Christian Mental Health Services requires all employees to receive the COVID19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.
Required Experience:
Staff IC
Employment Type
Full-Time
