Customer Support (Italian, Spanish, Portuguese, German, French, Turkish)
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Job Description
goFLUENT is fundamentally disrupting the language learning market around the world helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform a unique blend of AIpowered technology unmatched content library and human interaction.
We are a missiondriven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace regardless of their native language. We are part of a truly global company with 1000 employees around the world.
Job Description
At goFLUENT youll support our learners by responding to their needs via phone or email and guiding them throughout their training. Youll serve as their training consultant handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress.
Were looking for a Learning Consultant passionate about customer service able to address concerns and offer guidance. Fluency in Italian Spanish Portuguese German French or Turkish and advanced English is required.
What Youll Do
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
- Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Manager
- Reach KPIs discussed with the LC Manager
What Youll Need
- Soft skills are a must regarding: empathy problemsolving teamwork adaptability and effective communication skills.
- University degree: Language Studies Translator/Interpreter
- Proactive responsible disciplined and able to multitask.
- Must be able to handle stress well and work efficiently under pressure.
- Have a good command of MS Office and Google tools.
- Required native fluency in Portuguese French or Spanish depending on the team you join as well as an advanced level of spoken and written English.
- Other languages are highly valued
- Excellent oral communication and customer service skills over the phone.
- Methodical and organized your relational ease as well as your openness are your assets to succeed in this position.
What We Offer:
- Dynamic startuplike experience within the security of a fastgrowing 24year old Swissbased company.
- Excellent remuneration package commensurate with a high growth potential market and a groundbreaking cloudbased platform. Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international vibrant working environment.
- Full onboarding and fast ramp mentoring program leading candidate to success.
- Worldclass learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
- Exciting teambuilding events.
Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide :
Employment Type
Full Time
