Work from home ( Married Telecaller)
Work from home ( Married Telecaller)
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
telecallers job involves interacting with customers over the phone either to make outbound sales calls or answer inbound inquiries. They promote products gather information and provide support essentially acting as the companys voice to build relationships and drive sales or customer satisfaction.
Key Responsibilities:
Outbound Calls: Making calls to potential and existing customers to promote products or services generate leads and follow up on previous interactions.
Inbound Calls: Answering customer inquiries resolving issues and providing support.
Sales and Lead Generation: Presenting products or services addressing customer needs and guiding them towards making a purchase or providing relevant information.
Customer Relationship Management: Building rapport with customers understanding their needs and handling their inquiries professionally.
Record Keeping: Maintaining accurate records of customer interactions including call logs and customer notes.
Target Achievement: Meeting daily weekly or monthly call targets and achieving sales or engagement goals.
Problem Solving: Resolving customer complaints and addressing technical issues.
Data Entry: Inputting customer information and updates into relevant databases.
Product Knowledge: Staying informed about the companys products or services and industry trends.
Required Skills:
Excellent Communication Skills:
Clear and concise verbal communication active listening and the ability to adapt to different customer personalities.
Interpersonal Skills:
Building rapport understanding customer needs and maintaining a professional demeanor.
Sales and Persuasion Skills:
Being able to effectively promote products or services and convince customers to make a purchase or provide information.
ProblemSolving Skills:
Addressing customer concerns resolving issues and providing appropriate solutions.
Time Management:
Efficiently managing calls meeting targets and prioritizing tasks.
Computer Skills:
Navigating CRM systems updating customer records and using other relevant software.
Adaptability:
Handling a variety of customer types and situations with flexibility and professionalism.
Employment Type
Full Time
Key Skills
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