Seasonal Consumer Service Advisor

Job Description

* Please note that this job advert may be temporarily paused to account for high volumes of applications and allow for thorough application reviews.*

Come and help us build our Consumer and Shopper Engagement team in our new office located in Tempe AZ! Were looking for energized and insightful people to join our team and serve our consumers world-wide. From building tips and advice on the latest sets to troubleshooting and hunting down rare parts we cover a huge range of topics which makes every day totally different!

About the role

The LEGO Group commits to a hybrid working model where you can work a maximum of two days a week from home with a minimum of three days in the office. Therefore you should live within commutable distance to Tempe to apply for this exciting role. Successful candidates will be supplied with equipment for hybrid working.

Start dates for the upcoming training classes are in September and October of 2025.

This is a temporary role ending January 30th 2026.

Where youll spend your time:

The first four weeks you will get to know your new colleagues learn about LEGO bricks and settle into the LEGO culture during your in person classroom-based training. This training will be from 9:00am to 5:00pm Monday through Friday. This training can be subject to change.

We are currently hiring for multiple shifts with different scheduled start times (even at the half hour) ranging from 8:00am to 12:00pm. Were also here to help our fans from 9:00am to 5:00pm on weekends.

Full-time employees work 5 days a week with a maximum of four weekend days scheduled in a four-week period based on volume. This will go into effect once you have completed the four-week training and are ready to work independently.

Core Responsibilities

• Respond in a lively reliable knowledgeable and engaging way to inbound consumer contacts your entire shift through phone calls email and live chat.

• Engage in both verbal and written communication.

• Use technology while helping consumers. Salesforce the internet digital knowledge bases troubleshooting guides etc. are the tools used on every contact.

• Provide excellent service to each consumer when there is a high volume of contacts.

• Adhere to your planned schedule as all breaks shift start times and shift end times are scheduled around consumer demand.

• Represent the LEGO Group brand through our outstanding tone of voice.

• Agree to our confidentiality agreement.

• Meet performance expectations with post-contact survey results and your daily efficiency.

• Work on Black Friday and Cyber Monday to help our most dedicated fans. You will also be scheduled to work on key company holidays to support high volumes during our peak season.

Play your part in our team succeeding

Our Customer Service Representatives provide premium customer service on all engagement channels such as phone calls emails and live chat. Every day is different! We answer questions about up-and-coming product launches place an order for one of our biggest fans or troubleshoot one of our digital products such as LEGO Boost or the LEGO Life app. We are looking for upbeat energetic and hard-working individuals to join us in giving our fans the best consumer experience.

Do you have what it takes

• Being happy to work in a dynamic fast paced and one team environment.

• Great communication skills both spoken and written.

• Experience in providing premium customer service.

• Confidence to make your own judgements about what is right for your consumer.

• Attention to detail and ability to multi-task and to prioritize.

• Be comfortable with virtual assessments have access to a secure Wi-fi network and have a private space to work remotely.

• Strong computer literacy including the effective use of various systems and platforms.

Here are just some of the generous benefits of working here:

• $42500 base salary with overtime eligibility.

• Retention bonus for successful completion of the assignment.

• A paid four-week training that will set you up to deliver a premium service to consumers.

• Consistent performance support from your leader.

• An opportunity to shop with our generous employee discount.

Build your career brick by brick at the LEGO Group.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds the loved ones that make us who we are.

Being part of the LEGO Group also means taking part in our annual Play Day playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

We conduct drug screening as a part of our drug-free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement which is intended for those with disabilities LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1.860.394.3769. Please note these communication channels should be used for those having difficulty accessing our on-line channels not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Compensation

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here are some of what to expect:

FamilyCareLeave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing We want you to be your best self so youll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme

Your workplace When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1. option #3. Please note these communication channels should be used for those having difficulty accessing our on-line channels not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.