IOC - Duty Manager
IOC - Duty Manager
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Salary Not Disclosed
1 Vacancy
Job Description
He aha te tranga About the role:
Reporting to the IOC Manager Operations this role leads realtime decisionmaking for operational service delivery within the Integrated Operations Centre (IOC). The IOC Duty Manager works closely with designated leads across all operational workstreams to ensure informed effective decisions that optimise service delivery.
This role is also responsible for overseeing onshift performance across the IOCs contributory workstreams including Primary Triage Dispatch Secondary Triage Air Desk and Health Transport ensuring seamless coordination and operational efficiency.
These positions are watch based working a DDNN 4 x 4 roster.
Key responsibilities include:
- Use the delegated authority matrix to make operational decisions in line with policies on behalf of senior management ensuring effective service delivery.
- Coordinate national operational escalation for serious incidents utilising the Major Incident & Emergency Plan and clear command framework.
- Support realtime tactical decisionmaking including destination demand management using data to meet organisational KPIs.
- Monitor IOC activity ensuring the safety and welfare of personnel and patients providing feedback where needed.
- Ensure safe and effective dispatch of resources prioritising critical incidents such as PURPLE calls and dispatching the closest defibrillatorequipped unit and Critical Care Paramedic.
- Work with leads to ensure sufficient staffing levels to maintain critical services and address workforce needs.
- Collaborate on rostering and enhance team collaboration across all of Ambulance Operations.
- Support shift leaders by addressing emergent issues and promoting understanding across teams.
- Foster a safe positive culture where team members feel empowered to voice concerns about decisions wellbeing or behaviour.
- Lead by example providing leadership coaching and support to encourage high performance and a valuesaligned culture.
Qualifications :
Ko wai koe About you:
- Tertiary qualification is desirable.
- CIMS 4 (Coordinated Incident Management) qualification or willingness to obtain.
- Tactical Commander Certification or similar experiences
- Extensive experience in emergency services operational management.
- Leadership experience preferably in emergency services or operational settings.
- Proven tactical and/or clinical experience with strong operational detail and strategic execution.
- Indepth understanding of clinical matters and challenges in health and social care.
- Knowledge of Te Tiriti o Waitangi and its application in community and healthcare environments.
- Strong written and oral communication skills with the ability to manage complex issues effectively.
Please note Authority to Practice (ATP) is not required in this role and is not supported in this role although the role holder may elect to maintain ATP in their personal time provided that doing so does not impact on performance/outcomes required in the role.
Additional Information :
Me phea te tuku tono How to apply
Click Im interested before applications close on Sunday 18 May 2025
For further information please contact Tanya Jeffery Recruitment Advisor onExt: 8793 or for a confidential discussion.
Please note: all appointments are subject to satisfactory completion of preemployment checks including but not limited to physical assessment and health check. This does apply to current members as well. For clinical operations roles where you are required to drive you will be required to meet Hato Hone St John medical standards.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rerektanga o ia tngata ki te haramai. E whinatia e mtou I ng whakaaro rerek kia mahi pai I roto I ng hpori katoa. Ko t mtou nei haepapa kia hanga ttahi huru mwai m tatou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from underrepresented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
