Reservation Manager
Reservation Manager
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
- To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.
- To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
- To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize potential clients and to transmit information to the sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To ensure the privacy of the guests and the confidentiality of the information is respected.
- To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recoding it.
- To be fully aware of and to report all guest comments or complaints.
- To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To ensure the achievement of Quality tools and yield Management performance with the reservation team.
- To implement and control the Focus and other financial and audit procedures.
- To offer assistance at any time in the operation and monitor highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups.
- To implement and follow up daily check lists.
- To assist in securing external guest accommodation should an overbooking occur.
- To provide updated reports and statistics to the management and other departments.
- Update availability and rates charts on TARS and other booking systems /channels.
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or related field preferred.
- Proven experience in reservations management within the Luxury hospitality.
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members.
- Strong organizational abilities and attention to detail with the capacity to prioritize tasks and multitask in a fast-paced environment.
- Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
- Ability to remain calm and composed under pressure with demonstrated problem-solving skills.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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