Principal Solution Architect, Core Business Workflows
Principal Solution Architect, Core Business Workflows
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1 Vacancy
Job Description
The Role
This Principal Solution Architect Core Business Workflows is a functional and technical expert consulting with customers on implementing a ServiceNow Workflows Solutions based on best practices all with the goal of accelerating and driving customer business outcomes. These solutions include HR Service Delivery Legal Service Delivery Workplace/Facility Service Delivery Employee Service Management Solutions and Finance & Supply Chain Solutions. The role requires the person to be laserfocused on solving for the most relevant customer challenges providing support during sales cycles on direct engagements with our Customers and Partners and advocating for customer needs within ServiceNow (e.g. Product Management Customer & Partner Excellence Training & Certification).
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping (as required) discussions during presales (role and level dependent) and driving the successful delivery of strategic multiworkflow termbased projects. Architects provide thought leadership best practices and expert guidance to ensure customers achieve longterm value from the ServiceNow platform. They engage with senior stakeholders ensuring alignment between business objectives and technology solutions playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks reducing technical debt and enabling scalable solutions they help customers optimize their platform strategy while maintaining agility and longterm sustainability
What you get to do in this role:
- Support presales activities like conducting sales presentations leading solutioning/scoping discussions/workshops estimating implementation engagement efforts in partnership with Services Account Executives Solution Sales Executives/Consultants and Sales Account Executives
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes focused on interconnectivity between Workflow applications and a Customers technology landscape while informing customer on governance best practices
- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Design solutions using a Workflows Solutions for common customer use cases publishing those use cases (to Solution Consultant Customer Community etc.) for broader consumption
- Establish mutually beneficial relationships with a Workflows product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps
- Lead office hours formal presentations webinars and other learning events tailored to field delivery stakeholders (advisory delivery GTM etc.) to showcase customer use cases and successes
- Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
- Up to 50% travel annually driven by customer needs and internal meetings
Qualifications :
To be successful in this role we need someone who has:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- At least 8 years of consultation and/or configuration experience related to implementing complex highlycapable technologies inclusive of integrations and portals
- At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions this position is posted for
- Vast experience with leading HR Legal Workplace/Facility & Finance/Supply Chain operations/technology departments software solutions
- Demonstrated ability to influence and consult senior leaders (identification of needs providing options with pros cons and risks) in a HR Legal Workplace/Facility & Finance/Supply Chain organization while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Customercentric mentality willing to go the extra mile for the customer and will break down all barriers to ensure customer success
- Interacts well with both technical and nontechnical customers attains relevant technical and business requirements analyzes information and designs comprehensive solutions
- Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
- Experience conducting solutions presentations and obtaining customer acceptance to solution design
- Strong capabilities in forging trust engaging a remote or inperson audience
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes workflows and diagrams
- A passion to continually study new technologies and functionality as well as be involved in projects that push the capabilities of existing technologies
- ServiceNow Certifications (required or must achieve within the first 60 days):
- Certified System Administrator
- Certified Implementation Specialist Human Resources
- HR Professional Suite Certification
- Delivery Accreditation Legal Service Delivery
- Delivery Accreditation Workplace Service Delivery
- Supplier Lifecycle Operations Accreditation
- Sourcing and Procurement Operations Accreditation
- Accounts Payable Operations Accreditation
- Desired ServiceNow Certifications:
- Certified Technical Architect(required or must achieve within the first 120 days)
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
