Rostering Officer - Home Care - Armidale or Tamworth
Rostering Officer - Home Care - Armidale or Tamworth
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Job Description
As we mark over 50 years of success our commitment to our people remains at the heart of everything we do. We prioritise a healthy worklife balance create opportunities for career growth and foster a workplace where every employee feels valued. Together we play a pivotal role in shaping the future of healthcare in Australia.
We are seeking a Rostering Officer to join our team for a permanent role based in Armidale or Tamworth. Reporting to the State Manager you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients.
Responsibilities include:
- Manage the roster according to the Annual Workforce Plan
- Answering phone calls and assisting with client and stakeholder enquiries
- Scheduling of support staff and ensuring all shifts are filled in a timely manner
- Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
- Identifying gaps in the roster ensuring there is a pool of support workers credentialed and ready for shifts
- Supervision of support workers on a regular basis
- Engage and communicate effectively within all divisions of Home Care
- Reporting incidents immediately in line with the Home Care Incident reporting policies
- Perform ad hoc duties and projects assigned by your manager
To be considered:
- Ability to answer phone/email enquires in a fastpaced environment
- Experience in rostering within the healthcare sector (desirable)
- Driven passionate and dedicated to scheduling effective services for clients and staff
- Ability to calmly perform in high pressure situations
- Excellent communication and customer service skills
- Current or willing to obtain National Police check
About HCA:
Healthcare Australia (HCA) is Australias largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing community medical corporate allied and Crisis Response Management sectors in all States of Australia.
We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued.
Please apply with your current CV and cover Letter.
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
To learn more about HCA:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
