Risk Operations Manager
Risk Operations Manager
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$ 76400 - 137900
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
The Risk Operations Manager will be responsible for overseeing a pivotal portfolio of TMobile new and existing Customers. In this capacity they will identify process gaps control gaps and document gaps and from there work in concert with all teams involved/necessary to craft new policy and practices that will both support the business and mitigate risk. In order to do this the Risk Operations Manager will both leverage existing relationships as well as build out additional scope of relationship/influence that will enable ease of acceptance and adoption. The Risk Operations Manager will be called upon to lead organize contribute and deliver in a project environment. Communication and relationship building are critical to this role so the Risk Operations Manager must be adept in both areas. The Risk Operations Manager must be familiar with working in an environment in which key controls (potential SOX implications) precedent setting and situations in which there is potential for antitrust are identified and avoided. This position will provide key insight into organization of as well as both strategic and tactical influence on a portfolio of large critical TMobile Customers. The Risk Operations Manager will also leverage critical skills in financial operational and Credit & Collection analysis to make recommendations and drive business decisions. The role will also be responsible for managing and presenting portfolio performance metrics (including service partners) to leadership. Knowledge of TfB CARE and Collection products is a benefit. Some travel may be required (up to 10%).Responsibilities:
- Build and maintain internal and external partnerships to drive operational excellence across the team and TMUS. Assists in portfolio evaluations to identify future opportunities for improvement and barriers to achieving strategic and financial objectives.
- Support Consumer and TfB Portfolio Customer Credit Verification Collection and Underwriting initiatives.
- Support Analyze and enhance teams productivity.
- Management of payment terms.
- Mitigating risk in partnership with sales legal CARE and other departments.
- Support or lead efforts to operationalize new processes; act as project resource (SME) for new initiatives.
- Provide both tactical and strategic advice to a team of analysts coach/mentor and escalation point for analysts including service partners.
- Point of contact for issues with and problem resolution pertaining to CARE Sales Sales Operations Legal and implications on a portfolio of accounts.
Qualifications and Education:
- US Citizenship required.
- Bachelors Degree Finance Accounting or Bus Administration required.
- 710 years experience in Credit Management or similar Financial Management related role (i.e.: Risk Management Treasury Financial Planning or Budgeting) required.
- 710 years relevant work experience in a hightech environment or business banking preferred.
- Portfolio Management experience required.
- Credit Collection and Underwriting experience required.
- Business process analysis experience required.
- Experience with managing Service Partners operations preferred.
- Project or Program Management preferred.
- Samson required.
- Sales Force preferred.
- TOGA preferred.
- Power Point required.
- Excel required.
- Visio Preferred.
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes 10%
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
