Customer Account Representative
Customer Account Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service and Support function is responsible for activities related to assisting supporting and resolving customers questions specific to products and services. This person problem solves generates and analyzes various metric reports. This person guides the less experience Customer Service Representatives. This person improves processes and recommends department improvements.
Responsibilities:
- Report to management on customer satisfaction. Delivery performance by site comparing performance to due date vs. customer request date. Delivery performance by site comparing performance to promise date vs. customer request date.
- Summarize the survey to customer by ratings.
- Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction in accordance with current quality management system.
- Publish performance reports to various accounts as required. Open order reports are to be reviewed in a timely manner to rectify any concerns prior to expediting the process.
- Analyze complex processes in a systematic manner and create reports in a clear and concise fashion.
- Generate complex quotes for intercompany and external customers.
- Liaise with Quality Department on RMA and AQRs.
- Generate reports as needed to the improvement of customer backlogs.
- Ability to deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane.
- Manage special projects as assigned by management.
- May develop a Master Scheduling Plan spreadsheet on major customers to work in conjunction with the planning areas to insure attainment of blanket orders with respect to delivery cost requirements and inventory levels. Master Schedule Plan must be coordinated prioritized and monitored/reported to insure availability of product.
- May assist with utilization of Pricing Tool (LPG) to price all assemblies and components in proposal status.
- May process end of months closing activities; and may balance and troubleshoot daily order activity.
Qualifications :
- Experience in an ERP System is required.
- Ability to read blueprints identify product lines and answer basic technological questions in certain locations.
- Strong verbal written problem solving and organization skills required.
- Experience in planning materials and scheduling as needed.
- Demonstrated ability to mentor others or past supervision experience.
- Bilingual English Spanish a plus.
Hourly Range:
$22.00 through $28.00 USD (DOE)
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
