Assistant Director
Assistant Director
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Job Description
GENERAL SUMMARY
The Assistant Director is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience the Director monitors student performance meets regularly with families and connects with school teachers to help ensure the application of skills learned in the classroom. The Director also observes and coaches the teaching staff ensuring robust instructional experiences. When the Center Director is unavailable or not in the Center the Assistant Director serves as the pointofcontact for customers and manages Center operations. The Assistant Director also communicates with the Center Director regularly to ensure quality and consistency of the customer experience.
ESSENTIAL JOB FUNCTIONS
- Observes and coaches instructional staff on a regular basis to ensure that teachers follow
- Sylvans Instructional Management guidelines and deliver instructional sessions that arebalanced and robust
- Manages and delivers all conference activities such as preparing conference materials andmeeting with parents to keep families enrolled in Sylvan
- Sets weekly goals with Center Director to drive sales growth
- Selects and hires teachers ensuring that all new staff meet Sylvan hiring standards
- Ensures that all teachers are trained and certified to deliver Sylvan programs
- Schedules and manages teaching staff to meet Center needs and to control labor costs
- Partners with Center Director to run daytoday operations including customer accountmanagement
- Motivates and develops staff by providing ongoing learning opportunities
- Ensures initial and ongoing progress assessments are administered according to Sylvanstandards
- Ensures that all staff who administer assessments are trained and certified
- Monitors student progress to ensure goals are achieved and ongoing family needs are met
- Establishes and maintains ongoing communication with classroom teachers to ensure Sylvanprograms meet student and family needs
- May also be required to make school visits establish and maintain relationships with schoolsfor partnership and marketing purposes
- Checks students in and out of the Center with particular attention to student safety and wellbeing
- Greets and assists students parents and potential customers according to Sylvan standards
- Answer family questions about account balances and hours left in the account
- Occasionally sell the academic programs to current families and new families.
- Take inquiry calls occasionally to answer parent questions about Sylvan programs.
KNOWLEDGE REQUIRED
- Bachelors Degree in Education or related field;
- Minimum of one or two years of teaching experience preferred; Experience in supervisor rolepreferred
- Previous retail and/or sales experience preferred
- Familiarity with instructional technology and tablet computers
- Experience using Microsoft Word and other standard business applications used by the Center
- Knowledge of general office equipment such as copiers printers and office phones
SKILLS AND ABILITIES REQUIRED
- Proven ability to engage motivate and inspire students to learn
- Proven ability to supervise coach and develop teachers/instructional staff
- Strong customer service interpersonal and communication skills
- Strong analytical and problem solving skills
- Proven ability to discuss and sell Sylvan products and services to new and existing customers
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Selfsufficiency in ownership of work and tasks
- Proven ability to communicate effectively in writing as appropriate for the needs of theaudience
- Ability to work collaboratively; Strong team player
- Ability to work a flexible schedule including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds
Benefits:
Base pay ($45000 $55000) Health benefits Vacation/Sick Leave 401K Plan
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills knowledge and abilitiesrequired.
Required Experience:
Director
Employment Type
Full-Time
