Lead Network Technology Support
Lead Network Technology Support
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$ 106100 - 178200
1 Vacancy
Job Description
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risktaking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the futureyoull create it.
As a Lead Network Technology Support you will be responsible for ensuring the reliability and continuous operation of AT&Ts Optical IP Core Mobility and advanced communication technologies through 24x7 technical support fault and lifecycle management and comprehensive understanding of endtoend services.
You will be recognized as an expert creatively resolving complex issues with broad and indepth knowledge. Leads significant projects with strategic autonomy influencing executive decisions. Mentors less experienced staff implements longterm plans impacting the organization and frequently collaborates with senior leadership.
Key Roles and responsibilities:
Troubleshooting and Issue Resolution:
Diagnose network problems provide technical support manage incidents coordinate root cause analysis restore service and solve Tier 2 issues
Network Monitoring and Maintenance:
Monitor network performance perform routine maintenance optimize operations and proactively maintain system configurations using alarm and KPI monitoring
Configuration and Deployment:
Configure network devices deploy network solutions manage configurations and implement vendor/IT fixes or design changes
Collaboration and Coordination:
Work with teams coordinate with vendors support projects collaborate with business partners in DevOps and interact with customers
Documentation and Reporting:
Maintain documentation create technical and process documentation review and interpret technical and vendor specifications and generate reports
Leading and overseeing fault management and lifecycle management processes coordinating with DevOps product development and engineering teams and managing change procedures for network reliability and performance improvements
Required Experience:
5 years of related experience
Certification is required in some areas
Desired Education:
Bachelor of Science degree in Computer Engineering Computer Science Applied Science Electrical Engineering or Math or equivalent experience preferred
Desired Qualifications:
Understanding of 4G LTE 5G mobility architecture
Understanding/capability to learn scripting languages (such as Perl Python Bash Ansible)
Working experience with Linux skills (pref. RedHat and Ubuntu)
Knowledge of cloud applications/networks such as OpenStack Azure and Kubernetes
Our Lead Network Technology Support earns between $106100 $178200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined.
Ready to #transformdigital with us Apply now!
#LIOnsite Fulltime office role
Weekly Hours:
40Time Type:
RegularLocation:
Bothell WashingtonSalary Range:
$106100.00 $178200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Employment Type
Full-Time
