Supervisor, Merchandise, Sesame Place California

Join us at Sesame Place and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hardworking individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

Youll provide frontline management supervision in the following areas: Policies and procedures projects personnel security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the getgo. You will also:

• Guides team to exceed financial and guest service targets for location(s)
• Responsible for the supervision and development of all direct reports and ambassadors by providing training feedback and coaching write and distribute performance tracking/appraisals
• Facilitate the timely completion of work order
• Scheduling of ambassadors and monitors Kronos; timecard management
• Monitor and manage location stock flow and Min/Maxs restock displays and process damaged merchandise
• Product research and management as it relates to the area.
• Monitors safety of ambassadors and merchandise facility including maintaining neat attractive and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned.
• Coordinate annual inventory for assigned location(s)
• Assist Manager with planograms for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and corrects
• Ensure excellent customer service by responding to customer requirements expectations and needs
• Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state drivers license; visiting students and military are required to have valid drivers license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC drivers license
• High School diploma for GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and be able to speak effectively before groups
• Excellent math skills to compute rate ratio and percent and to create and interpret graphs
• Able to frequently lift/move 2550 pounds and stand and sit for prolonged periods of time
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast paced environment
• Able to positively interact with park guests and coworkers of all ages different ethnic/cultural backgrounds and/or languages and individuals with special needs
• Outgoing and able to provide excellent guest service and interact favorably with the public
• Ability to selfmotivate as well as motivate ambassadors
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare MMS Kronos and Microsoft Office Applications
• Understanding of AP Pro Photoshop ATRB RTS and Scheduler systems preferred
• Theme park experience preferred

Compensation: 19.50 USD Hourly

Starting Base Pay:

The perks of the position: Ambassadors will enjoy a fun fastpaced environment and great teammates as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food merchandise etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.