Restaurant Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee Diamond Hotels Management Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Restaurant Supervisor ensures a superior guest experience by efficiently supervising and coordinating breakfast lunch and dinner operations in accordance with hotel and brand standards.

DUTIES & RESPONSIBILTIES:
Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service food quality etc. by assessing problems and taking immediate action.
Ensure compliance with health and safety regulations and report any areas of concern to the Restaurant Manager for follow-up.
Checking food & beverage quality restaurant services plate presentation and appearance and cleanliness of the dining room and lounge area
Morning review of the days reservation activity working as required with the Restaurant Manager to discuss scheduling options.
Ensure proper staffing for the day assign sections.
Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly.
Schedule and direct staff in their work assignments
Report to Kitchen of any special concerns that are noted in the reservation sheets and detail book.
Advise Chef of items requiring re-order
Signing out the appropriate keys for the AquaTerra bar float and locked areas.
Provide change for the AquaTerra bar float from the main float.
Report to management if a coin order is required to restock small bills.
Receive any wine or liquor orders on behalf of management if they are unable. There may be a need to go to the liquor room to obtain needed inventory.
Demonstrate Delta Brand Standards at all times.
Train with the Restaurant Manager to learn the operation and functionality of the On-Line Reservation system.
Provide input to the Restaurant Manager regarding job performance for review purposes of staff.
Record in Shift Notes the daily activities of the floor that shift.
Promote teamwork intercultural competency among team members quality guest service through education effective communication and coordination with other departments.
Supports and promotes a culture of equity diversity inclusion and indigeneity that respects and incorporates different perspectives in decision making.
Establish and maintain effective professional courteous constructive relationships with guests staff and management team.

The above areas of responsibility are not all inclusive and may be amended from time to time.

2 years previous supervisory/management experience in the restaurant industry
Experience as a Server in a fine dining atmosphere
Strong communication skills and proven leadership skills
Excellent organizational and time management skills
Superior employee relations and interpersonal skills
Ability to handle high pressure situations with tact and diplomacy.
Must possess the ability to communicate effectively within a diverse team environment.
Ability to work effectively and collaboratively in a multi-cultural environment with co-workers managers and guests.
Must be flexible to workdays and holidays with the occasional evening or weekend.

This company is an equal opportunity employer.

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