Product Operations Specialist
Product Operations Specialist
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USD 130000 - 160000
1 Vacancy
Job Description
Product Operations Specialist
Who We Are
Budgie Health is here to make healthcare benefits less confusing.
People shouldnt need a PhD to understand their healthcare. At Budgie we are reinventing how Americans interact with their healthcare benefits. We believe that by translating complex healthcare data into simple financial experiences we can empower people to make better decisions while saving time money and stress.
Who You Are
You are looking for a role where you can make a real impact. You want to be part of a closeknit team solving an important problem that impacts lots of people. You believe having an inspiring supportive and fun workplace culture is a responsibility not just a perk. You know that healthcare in the US can be better we just need to hold ourselves to a higher standard.
As the first ever Product Operations Specialist you will build and streamline the internal operations that power our product. Youll sit at the intersection of product engineering customer success and operationsworking crossfunctionally to ensure our systems workflows and data pipelines run smoothly. You are perfect for this role if you:
Believe in getting your hands dirty solving problem
Love building machines to do work for you
Are quickly becoming best friends with AI and the opportunities is presents to creating that perfect engine you have always dreamed of
Want to build all the above essentially from scratch to support a fast growing business
This role will be instrumental in ensuring that Budgies users have the best possible experience AND Budgies employees are focused on what matters most. You will work directly with the cofounders to help build Budgie!
What Youll Do
Ensure high quality delivery of the evolving Budgie experience
Own and improve internal workflows that support the delivery of our productespecially those tied to onboarding data ingestion benefits configuration and reporting
Work with the customer success and support teams to triage and resolve issues related to data configuration and product logic
Partner with product and engineering to define and optimize processes for feature rollouts configuration changes and QA
Improve processes across the company to ensure scale is never a concern
Identify and lead initiatives that improve efficiency reduce errors and scale internal operations
Build and maintain internal documentation SOPs and process maps to ensure consistency and reduce operational friction
Work with leadership to help determine resourcing needs across the company
Analyze operational and product data to generate insights and drive decisionmaking
Crossfunctional Collaboration
As a member of the product term serve as a key owner of internal products and processes responsible to stakeholders across the company
Work closely with sales and marketing to get ahead of new requests and change management
Required Qualifications: MustHaves
25 years of experience in product operations business operations or a similar crossfunctional role
Strong project management and communication skillsyoure organized detailoriented and proactive
Comfort working with data: you can manipulate spreadsheets run complex SQL queries build dashboards and spot trends or outliers
Experience working in a startup or fastpaced highgrowth environment
Thrives in ambiguity Ability to translate vague problems into structured workflows and clear next steps
You dont just like wearing multiple hats its your preferred fashion statement
Preferred Attributes: NicetoHaves
Familiarity with employee benefits open enrollment processes and healthcarerelated products
Experience building AI into scales processes
Total Rewards Package:
Cash compensation range: $130000 $170000 per year (based on experience and location)
Equity (stock options) for all fulltime employees
Flexible PTO
Bestinclass Medical Dental and Vision insurance plus access to Budgie to help you choose the best plan
401(k) matching
Quarterly team offsites
Based in the New York City
Reports to: Head of Product & Ops
Application Process
Please fill out the application form. If your experience and interests align someone from our team will reach out for an initial conversation.
Our Values
Users first: We care about solving real problems for real people.
Transparency: We communicate honestly to build confidence and trust.
Resilience: We take on the hardest challenges in a complex industry.
Curiosity: We ask questions and explore better ways of doing things.
Duty: We take our role in healthcare seriouslyits not optional.
Collaboration: We achieve more together than alone.
Equal Opportunity Employer
Budgie Health is an equal opportunity employer. We value diversity and prohibit discrimination and harassment of any kind.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
