Account Coordinator/ Work From Home
Account Coordinator/ Work From Home
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Salary Not Disclosed
1 Vacancy
Job Description
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting toptier talent and leveraging cuttingedge technology were redefining consumer credit for the better. Sound like a mission you can get behind
Were looking for critical thinkers with strong communication and negotiation skills to join our Collections & Recoveries team as Account Coordinators.
This is a fulltime remote position withcomprehensive benefits.
The Impact Youll Make
Youll play a key role in delivering on Mission Lanes purposeenabling financial progressby engaging with pastdue customers in a virtual call center environment and guiding them toward financial recovery.
Successful candidates are quickthinking problem solvers who balance empathy with persistence confidently presenting and securing credit card repayment solutions.
As an Account Coordinator You Will:
- Serve as the voice of Mission Lane engaging with customers over the phone.
- Approach customers with dignity and respect identifying reasons for account delinquency.
- Negotiate problemsolve and guide conversations toward winwin repayment solutions.
- Ensure compliance with policy procedures and regulatory requirements while delivering highquality customer interactions.
Minimum Qualifications
- 1 year(s) of experience in a customerfocused solutionsoriented role.
- Negotiation and/or sales experience with a proven ability to overcome objections.
- Clear and effective communication skills both verbal and written.
- Confidence and composure when handling challenging conversations.
- Empathy and persuasion to guide customers through repayment challenges.
- Quickthinking problemsolving skills to recommend effective solutions.
- Techsavvy with the ability to learn new software and systems.
- A growth mindset open to feedback and continuous improvement.
Work location:
- This is a remote position for residents of AR AZ FL GA MO NC SC TN TX UT or VA. All states are subject to change.
Workspace requirements:
- A private quiet and distractionfree space with no interruptions.
- Fast reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
Schedule: In Eastern Time (ET); convert to your local time as needed
100% attendance required for your first 60 days.
- Training schedule (Paid):
- Duration: First 3 weeks
- Hours: MondayFriday 8:30 AM to 5:00 PM ET
- Work schedule:
- Structure: 4 days on 3 days off each week
- Shifts: Based on business need at time of hire you may be offered one or more of the following shift options:
- Monday Thursday 12:00 PM to 11:00 PM ET
- Tuesday Friday 12:00 PM to 11:00 PM ET
- Thursday Sunday 8:30 AM to 7:30 PM ET
- Saturday Tuesday 8:30 AM to 7:30 PM ET
Compensation & Benefits:
We strive to create an environment that brings out the best in everyone everyday and offer comprehensive total rewards packages to support our employees total wellbeing. As an Account Coordinator at Mission Lane your compensation and benefits would include:
- Hourly Pay: $18.07
- Wellness Stipend: $100 monthly
- Internet Stipend: $40 monthly
- IT Equipment: Provided for your role during employment
- Paid Time Off: 160 hours annually
- Company Paid Holidays
- Comprehensive Benefits: Health dental and vision coverage
- Parental Leave: Paid leave after six months of employment
- Retirement Savings: 401(k) plan with company matching
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.
#LIDNI
About Mission Lane:
Founded in December 2018 Mission Lane is a purposedriven fintech company based in the U.S. with headquarters in Richmond Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesnt have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have lessthanperfect credit scores or no scores at all. We decided this just wouldnt do.
In partnership with our sponsor banks we offer credit cards under the Mission Lane brand name with better clearer terms and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date over three million consumers have chosen Mission Lane earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors including Invus Opportunities QED Investors LL Funds funds affiliated with Oaktree Capital Management and other leading investors.
Interested in learning more Check outThe Mission Lane Junction for articles on culture credit and community andThe Mission Lane Newsroom for media mentions.
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At Mission Lane were committed to a workplace built on respect and dignity where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger and we intentionally foster an inclusive environment where employees feel valued respected and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race color religion sex national origin age disability genetic information sexual orientation gender identity or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons as required by law. Applicants can initiate an accommodation request by contacting .
Mission Lane is not sponsoring new applicant employment authorization and please no thirdparty recruiters.
Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laners work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US we ask that they notify People Operations at least 30 days prior to moving.
Required Experience:
IC
Employment Type
Full Time
