Operations Team Lead - Cebu
Operations Team Lead - Cebu
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is hiring an operations supervisor for their call center in Cebu.
The initial screening interview will be over the phone. Please ensure your phone line is available.
Job Overview: Operations Supervisor (Cebu)
Shift: Shifting (mostly night shifts)
Work Setup: Onsite (Cebu)
Qualifications:
- 12 years of customer service experience.
- Experience in general customer service (postsale tech and nontech support for business and consumer).
- Experience with remote customer service (phone chat text).
- Call center experience with highvolume lowcomplexity inquiries.
- Experience analyzing and resolving customer issues (office setting lower volume complex inquiries).
- Experience in distribution center customer service (returns field service support).
- Experience as a liaison between customers and production/distribution for orders.
- Experience providing technical and nontechnical support in a walkin service center.
- This is not a salescompensated role.
- Must have a strong understanding of the relevant area and handle specialized projects following guidelines.
Employment Type
Full Time
