MS EXCHANGE SUPPORT ENGINEER
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The MS Exchange Support Specialist is responsible for the administration support and maintenance of Microsoft email services primarily Exchange Online (Microsoft 365 and where applicable onpremises Microsoft Exchange environments. The role involves managing email flow supporting user issues ensuring email security and maintaining uptime and performance of the organizations email infrastructure.
Key Responsibilities:
Administer and support Microsoft Exchange Online (Office 365 and/or Exchange Server.
Manage emailrelated tickets and provide Tier 2/3 support for escalated issues.
Handle user account creation mailbox setup permissions distribution groups and shared mailboxes.
Troubleshoot email delivery issues spam filtering and connectivity problems (Outlook mobile devices etc..
Maintain and manage Exchange hybrid environments (if applicable).
Configure and manage Microsoft Defender for Office 365 (ATP) antiphishing and antispam policies.
Implement and monitor email policies and retention rules via Microsoft Purview (compliance center).
Manage DKIM DMARC SPF and email routing configurations (DNS level).
Liaise with Microsoft support for complex issues or escalations.
Assist with migrations (e.g. onprem to cloud tenanttotenant).
Monitor email service health and maintain documentation of configurations and procedures.
Required Skills & Qualifications:
Proven experience of at least 8 years within IT Support
Strong expertise with Microsoft Exchange Online and/or Microsoft Exchange Server.
Strong understanding of Microsoft 365 admin center Exchange admin center (EAC) and PowerShell.
Knowledge of email security practices and protocols (SMTP IMAP TLS etc..
Experience with mobile device email configuration (ActiveSync iOS/Android).
Familiarity with email archiving eDiscovery and compliance tools in Microsoft 365.
Understanding of DNS records related to email (MX SPF DKIM DMARC).
Excellent problemsolving and communication skills.
Preferred Qualifications:
Microsoft certifications (e.g. MS203 MS500 or Microsoft 365 Certified: Messaging Administrator Associate).
Experience with hybrid Exchange environments and migrations.
Experience working in an ITILbased service desk or enterprise support environment.
Familiarity with thirdparty tools like Proofpoint Mimecast or Barracuda (optional).
Vertical:
Technology
Employment Type
Full Time
