Senior Product Manager - SMB Customer retention
Senior Product Manager - SMB Customer retention
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Job Description
Job Description:
Remitlys vision is to transform lives with trusted financial services that transcend borders. Since 2011 we have been tirelessly delivering on our promises to people who send money around the world. Today we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need no matter where they call home. Join over 2700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.About the Role:
As Senior Product Manager Small and Micro Business (SMB) Customer Retention you will lead the discovery definition and delivery of Remitlys retention experience for business senders. This is a 01 product scope with limited existing structureideal for someone who succeeds in ambiguity and can build and broadcast strategic clarity.
You will understand the moments motivations and barriers that create (or hinder) continued engagement and longterm value (LTV) among small and micro business customers. You will define what healthy retention is uncover the biggest dropoff points in our business customer lifecycle and build product hypotheses rooted in highreturn on investment customer segments. You will report to the VP of Product Management.
This role is hybrid with 23 days of work from our Seattle office to foster team collaboration.
You Will:
- Build a foundational understanding of who our most valuable business customers are what their needs are postacquisition and where why and how they drop off
- Define a retention strategy and explain what success is over time
- Lead the discovery process to define retention pain points through direct customer research data exploration and operational feedback
- Build test and improve on a roadmap of features and programs designed to deepen product adoption promote customer stickiness and LTV
- Directly influence business technical and support function teams across Remitly to support and prioritize improving the SMB product in a way that enhances LTV
- Collaborate with Analytics Design Engineering CS Risk and Marketing to deliver highquality experiences across mobile web and internal tooling
- Improve repeat usage satisfaction and longterm value of our business senders
- This is a strategic product leadership rolenot just delivery but definition. We need someone who build hypotheses from noise and advocate for solutions that align with both SMB needs and business goals.
You Have:
- 7 years of product management experience building impactful products including programs that drove customer retention and increased lifetime value.
- Expertise in analyzing ambiguous data with handson experience in product analytics experimentation tools (e.g. stat sig Google Analytics) and A/B testing.
- Experience setting product strategy roadmapping and prioritization.
- Strategic customerfocused mindset with the ability to turn ambiguous 01 ideas into applicable roadmaps while advocating for both user and team goals.
- Experience improving customer retention and engagement through growth loops and compelling product experiences that drive loyalty and LTV.
- Strong communication skills for updating internal and external partners on product progress and milestones.
- Collaborate with engineering design data and business teams to align partners around a shared vision and datadriven insights.
Compensation Details. The starting base salary range for this position is typically $150000 $190000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role.
Our Benefits:
- Flexible paid time off
- Health dental and vision 401k plan with company matching
- Paid parental medical military and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education and travel benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancyrelated conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.
Remitly is an EVerify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Senior IC
Employment Type
Full-Time
