Program Manager, Customer Retention and MIS programs
Program Manager, Customer Retention and MIS programs
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Job Description
We are seeking a Program Manager with a strong background in Customer Success to join our dynamic team. This role demands a proactive results-oriented individual who thrives in a fast-paced environment and can seamlessly bridge cross-functional teams. The ideal candidate is an exceptional communicator a strategic thinker and a hands-on executor who takes full ownership of programs from initiation through completion.
Key Responsibilities
- Program Leadership: Own and drive cross-functional programs that enhance customer success outcomes and strategic initiatives.
- Stakeholder Management: Act as a liaison between teams ensuring alignment and effective communication at all levelsexecutive to individual contributor.
- Customer Advocacy: Incorporate customer-centric thinking into program planning and execution ensuring programs directly support customer satisfaction and retention.
- Project Management: Define project scopes timelines resources and milestones; manage risks and ensure successful delivery.
- Process Optimization: Identify gaps in current workflows and implement scalable solutions to improve efficiency and performance.
- Reporting & Analytics: Deliver consistent updates KPIs and executive-level reporting to ensure visibility into program performance.
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Qualifications :
- 5 years of experience in Program Management with a strong emphasis on Customer Success Customer Retention or Customer-Facing functions.
- Proven ability to manage complex projects with multiple stakeholders and competing priorities.
- Exceptional communication skills both written and verbal with the ability to tailor messaging for different audiences.
- Self-starter who thrives in ambiguity and can take projects from ideation to execution independently.
- Experience navigating cross-functional environments influencing without authority and fostering collaboration.
- Strong understanding of project management methodologies and tools.
Preferred Qualifications
- Proficiency with or similar project management tools.
- Familiarity with Certinia (formerly FinancialForce) or similar ERP/PSA systems.
- Experience in SaaS enterprise software or technology industries.
- PMP Agile or other project management certifications a plus.
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $85000 $125000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
