Customer Liaison Officer
Customer Liaison Officer
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Job Description
Customer Liaison Officer
Peterborough
Full Time Permanent
27077.51
42.5 hours Per week 85 MonFriday Company car
About the role;
As a Customer Liaison Officer your role involves acting as the local operational representative for customers working closely with the local branch operational team and customers on a daily basis. Developing strong working relationships with customers is essential to provide frontfacing support and advice as needed. You are responsible for delivering a professional service to all customers coordinating and delivering all customer operational tasks and ensuring customer appointments are attended on time and to standard. Encouraging positive relationships between Mears and the customers you ensure all actions are followed up and communicated effectively. Additionally you support customer engagement activities across all channels and assist the Customer Service Centre with resolving frontline complaints and queries. As a champion for social value red thread and internal communications you engage customers positively involve them in the overall delivery process keep them informed of progress on works and manage their expectations. You convey accurate and timely information to customers and the operational team in clear.
Role Criteria:
- UK full Driving Licence
- Previous Experience in face to face and telephone customer service
- Ability to work and have an understanding of the health and safety on a hazardous site.
- IT Literate
- Good Communication Skills
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
To drive a Mears vehicle you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
- Competitive basic salary
- 25 days annual leave
- Pension Scheme
- Employee Assistance Programme
- Mears Fun Day Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include Alton Towers Drayton Manor etc.
- Staff perks with Mears Rewards discounts of up to 10% on coffee weekly groceries holidays the list is endless.
- Volunteering Leave Mears supports employees to undertake volunteering in the community in support of our social value commitment.
- Company Car
Apply below or to discuss your application further; contact:
Francesca Swan ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
