Product business partner

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Leadership Capabilities

Business and functional skills

Strong knowledge of specific Product family GO strategy Tech and Data roadmap objectives organization and policies

Deep understanding of the AXA GO Product catalogue focused on a specific Product family

Where relevant a good understanding of insurance business needs/challenges of the Opco in the short and long term

Client focused and service minded with strong business & commercial thinking

Understanding of local regulation and imperatives on Risk and Control Legal and Governance Compliance and Data Privacy regulations and rules

Understanding of the Product pricing model

Strong understanding of GO Operations activities project / program delivery

Interpersonal skills

Excellent communication skills with the ability to build trustful relationships at all levels

Excellent listening and strong communication and presentation skills an ability to communicate complex technical subjects (IT and business) clearly and meaningfully in a way that facilitates understanding

Very strong collaboration skills

Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity Group Operations or AXA Group

Strong team player including ability to work in multicultural team with limited or no hierarchical structures amongst them

High motivation and ability to work under pressure and autonomously

Excellent English communication level

Leadership skills

Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency

Capacity to take ownership towards concrete results with a handson and pragmatic attitude

High level of personal accountability and strong commitment

Strategic Vision

Effectively communicates the GO vision & goals regarding Product families

Education & Experience

Strong IT background

Experience of working in a complex global Organization

Good understanding of Group Operations Governance

Good understanding of GO financial project and product processes

Overview of the role

The Product Business Partner (PBP) supports AXA Group Operations in its ambition to become a truly global service provider by building a bridge between the local Entities and the global Product Teams.

With sound knowledge of the Products and local context of entities in the scope of the French Market the Product Business Partner can ensure a sense of proximity on the side of the Entities and feedback to the Products.

In French Market Product Business Partner is the Partnership component of the product in charge of the link between the 22 entities in scope and the global Network product and He/she works with the entities in synchronization with the Accounts Managers

He/she will be part of a very dynamic human size team and strongly customeroriented colleagues that cover some other global products (Workplace Cloud Distributed Cyber Defense and Identity).

So the Product Business Partner for Network is the product representative of Network product family to the French Market entities. Its good customer knowledge of the Network products and the local context of the entities within his/her scope enables him/her to:

carry out GOs strategy while ensuring standardization and proper consideration of the entities contexts

to articulate the benefit of AXA Group Operations Network products in front of the Entities and help enable accelerated deployments and proper Network products adoption

He/she is also the point of reference and the disseminator of knowledge on Network products within the entities and the French Market.

About AXA Group Operations

Officially launched in January 2019 AXA Group Operations (AXA GO) aims to help AXA entities around the world empower people to lead better lives.

AXA GO is the technology heart of the AXA Group and the driver of its digital transformation. As the AXA engine Group Operations is responsible for the daytoday management of the business as well as for delivering critical solutions for its future. Bringing together teams with diverse expertise (IT Data and Emerging Technologies Security Finance Strategic Programs Purchasing and Sourcing as well as AXA GO BO) we are the ones who advise guide technology choices and give AXA access to innovations that will contribute to its transformation into a customerfocused techled company. To achieve this we work in close partnership with AXA entities.

Our ambition is to be the main catalyst of AXAs transformation into a techled company

AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.

Job Purpose

Relationship Management

Ensures a close relationship management with Products and French Market Entities being a preferred partner for both and focusing on Product adoption topics

Be able to influence product strategy opco business issues and propose product improvement plans

Collaborate with the product development teams to bring entities business requirements and contribute to cobuild product roadmap deployment

To steer and monitor product adoption on French Market entities scope focusing on mandatory Class 1 and Class 2 products from ideation for new products & major evolution and sunset.

Build the product adoption plan in synchronization with product teams Account Managers and entities (including AXA France subsidiaries)

Steer specific product adoption follow up for AXA France et AXA Partners (Skyline Handover activities to French Market) to support Account Managers in monitoring (Dialogs C level etc.) on quarterly basis

Regularly collects customer requirements and feedback to ensure good product integration and continuous improvement

Provide advisory consulting and be able also to challenge products and entities on target deployment defined

In synchronization with Account Managers manage and follow up entities operational product escalations bridged with AXA GO Products and Service Delivery Management teams

Regularly share product information/updates to Account managers in order that FM can speak from one voice in front of entities

Product lifecycle Management contribution

Understand AXA GO TDO Strategy Data and Security Program strategy and how this translates into local entity context

Get product knowledge from the ideation phase onwards by ensuring the right product/program governance (go tom and nongo tom) and sharing information in a simple structured way within the FM and towards entities (Focus GPC pipeline GPC 2.0)

Promote also all Global final Products in the Entities delivering and supporting Product adoption decommissioning and refresh where needed

Facilitate product integration in entity context participating in the construction of roadmaps supporting to identify cross product interdependencies

Support and explain nonfunctional aspects such as target operating models service levels and Security/compliance requirements (with the support of the Account Manager when required)

Volume and Financials activities

PBP works with the Products in synchronization to the account managers to retrieve entities volume trend/hypothesis and actuals ensuring e a sanity check of the data and clarify accordingly

Supports Product Team Finance & Account Manager within the explanation of products recharging items (Volume allocation keys direct allocation licenses.)