Field Service Technician - CAT Heavy Equipment

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a fulltime Field Service Technician position available at our Laredo Texas location. The hours of the position are MondayFriday 7 AM to 4 PM. Some Saturdays will be required. Daily travel is required within a 150mile radius of Laredo Texas.

This position is responsible for performing highquality field service repair work on heavy equipment to respond to customer needs in a positive caring and timely manner and to ensure maximum value for work performed.

What can HOLT CAT offer you

• A competitive salary commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care 401(k) matching & ProfitSharing plan (ROTH and traditional) paid holidays and a frontloaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
• Performs complex repairsoffsite with minimal supervision
• Performscomplex troubleshooting anddiagnoses of equipment malfunctions and failures
• Removes and installs parts disassembles and assembles components to CAT specifications
• Tests make adjustments and verifies proper operation of all repairs and adjustments
• Prepares and completes all jobrelated documents writes service reports orders parts and maintains clear customer records; in addition accesses databases required to complete the job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment tools and the vehicle in a good clean and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and rework standards
• Works overtime as required by workload and customers needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Qualifications:

A qualified candidate must have the following skills or abilities:

• Troubleshoot and perform complex repairs correctly in the field such as pumps hydraulic engine transmissions HVAC and electrical issues and repairs.
• At least3 years of field or shop service tech troubleshooting and repair skills of heavy equipment such as dozers backhoes frontend loaders excavators etc.
• Excellent customer service skills. Must be able to effectively communicate both written and verbal with customers and employees in a professional manner.
• Must have own tools.
• Ability to be productive by working efficiently and effectively with a high energy level.
• Ability to work with limited supervision.
• Must be able to work required hours.
• Must have a clean and valid drivers license.
• CDL Class B required or must be obtained within90 days of employment.
• Bilingual in Spanish is highly desired.

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

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Required Experience:

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