Splish Splash - Food & Beverage Lead

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

Supervisory Duties:

• Assist with the daily supervision of the F&B team and any other assigned departments

• Lead by example attitude and as a representation of Splish Splash core values

• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

• Participate in newhire orientation and training activities for all assigned employees

• Ensure that all required meal and other breaks are being given in accordance with NY law

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome all guests with a smile and positive attitude!

• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.

• Practices teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.

• Maintains all alcohol safety practices when applicable.

• Supervises preparation of all food items in accordance with recipes standards costs as defined by company policy and state/local standards

• Maintains compliance with company and industry best practices policies and procedures to create a safe environment for colleagues and guests.

• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.

• Oversees quality controls and production of food items.

• Manages inventory focusing on portion and waste controls.

• Check walkins reachins and dry storage for proper food storage stock rotation and temperature logs

• Interfaces with warehouse on product and supply needs.

• Interfaces with maintenance on all equipment or physical plant needs.

• All other duties assigned by leadership.

• Pay Rate: $20.50

Education and Experience:

• No education requirements for this role

• 1 years of previous work experience in food service quick service or restaurant setting

• Previous supervisory experience a plus

• Previous amusement park theme park or waterpark experience a plus

• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire when required by state and local guidelines.

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 16 years of age to comply with NY Child Labor Laws

• Ability to work flexible schedule including evenings weekends and holidays

• Must have reliable transportation to and from your scheduled shift

• Ability to comply with all uniform policies

• Must possess safetyoriented mindset and understand the importance of complying with all state and local food preparation and serving regulations

• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner

• Must be able to speak with guests directly when other F&B leadership is not present

• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problemsolving abilities

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday

• Ability to occasionally stoop twist kneel bend squat or reach above shoulders

• Ability to withstand heat and humidity from the food preparation equipment

• Ability to carry push pull lift and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be based in one or more food stall and/or restaurant locations throughout the park with exposure to both indoor and outdoor environments

• Subject to frequent interruptions and requests that may require reprioritization of activities

• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain and other weather conditions

• Subject to constant repetitive motion high noise levels and heavily populated environments

Team member benefits:

Working at Splish Splash is about making people happy. Its about being independent and having fun making new friends and earning extra money while doing so. As a Splish Splash employee you can be the smiling face that greets incoming guests a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.

Splish Splash Perks & Benefits:

• Flexible schedule

• Ability to crosstrain and learn unique skills across various departments

• Free admission to Splish Splash and all Palace Entertainment parks on your days off

• Invited to exclusive employee events throughout the season

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Splish Splash. Apply today!