Technology Support
Technology Support
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$ 114000 - 155000
1 Vacancy
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in IP/SPS/Payments you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides endtoend application or infrastructure service delivery to enable successful business operations of the firm.
- Supports the daytoday maintenance of the firms systems to ensure operational stability and availability.
- Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure.
- Applies technical knowledge and problemsolving methodologies to projects of moderate scope with a focus on improving the data and systems running at scale and ensures end to end monitoring of applications.
- Work as an Command Center individual in a highly customerfocused Payments Affinity Team which provides 724 support for critical systems.
- Resolves most nuances and determines appropriate escalation path.
- Demonstrates ability to monitoring multiple systems simultaneously and responding to incidents in realtime.
- Executes conventional approaches to build or break down technical problems.
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a largescale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Comprehensive understanding of networking protocols such as TCP/IP DNS DHCP VPNs and firewalls with basic troubleshooting capabilities.
- Proficient in using realtime monitoring tools like Splunk and Grafana.
- Basic proficiency in scripting languages such as PowerShell Bash and Python for automating tasks and analyzing logs.
- Experienced with platforms like ServiceNow and Jira for effective incident management.
- Knowledgeable in common enterprise applications and adept at troubleshooting related issues.
- Capable of reading system logs conducting health checks and identifying potential issues before they escalate.
- Actively participates in Root Cause Analysis (RCA) calls for P1/P2 issues to identify underlying problems and solutions.
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
Employment Type
Full-Time
