Junior Technical Support Specialist
Junior Technical Support Specialist
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Job Description
About EveryPay
At EveryPay we are on a mission to build the digital financial infrastructure that underpins ecommerce in Greece empowering Marketplaces and Merchants to thrive.
We are a team of enthusiastic young people driven by our values to Empower Customers work as a Team Together Manage Risk and Get Stuff Done.
We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with worldclass schemes like Visa and MasterCard. We service most Greek Marketplaces including Greeces largest and most successful marketplace: Skroutz.
Our systems connect to thousands of banks in Greece and abroad. Our tech processes tens of thousands of transactions every day thats billions worth of ecommerce. If you have bought something online in Greece chances are you have already used our payments product.
EveryPay is fully owned by the Skroutz Group of Companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore you will be exposed to the world of the Tech Payments Sector and that of Financial Services.
How you will contribute to EveryPays vision:
Were looking for a Junior Technical Support Specialist to join our newlyformed Technical Support Layer bridging the gap between frontline support and our Product & Engineering teams. In this role youll handle complex client issues dig into logs and systems validate bugs and ensure only wellunderstood and actionable problems get escalated further.
Youll get handson exposure to the inner workings of a regulated fintech supporting critical services that process billions in transactions and connect to thousands of banks and merchants.
What are our challenges:
- Scale: Our business is on a significant growth trajectory. This means that our tech has to follow suit. You can be expected to work on optimising our architecture and tech enabling global level of workloads and solving major complex scalability problems
- Breadth: We are on a constant mission of expanding our product line. You will be working on enabling the latest and most innovative payment methods using cuttingedge APIs and infrastructure of companies such as Google Apple and Amazon
- Depth: We are a tech company. As we grow we are constantly reevaluating our tech stack and refactor our codebase. We are on a constant mission to refactor and optimise our existing codebase
What you will be doing:
- Connect support with engineering and product by translating user issues and feedback into clear actionable technical insights and tasks
- Investigate and troubleshoot technical issues by analyzing logs and dashboards (e.g. Grafana)
- Write and execute SQL queries to support root cause analysis and data validation
- Collaborate with engineering QA and product teams to escalate and resolve issues
- Communicate findings clearly to both technical and nontechnical stakeholders
- Use tools like Postman to test APIs and validate system behavior
- Track and manage issues using Jira and follow through to resolution
- Continuously learn about fintech systems internal tools and workflows
- Contribute to improving support processes and documentation
What will you need to succeed:
- Degree in Computer Science Information Systems or equivalent practical experience
- Basic understanding of software systems troubleshooting and log analysis (e.g. using Grafana)
- Strong problemsolving skills and curiosity to identify root causes
- Ability to write and execute SQL queries for investigation purposes
- Excellent communication skills both written and verbal
- Organized with the ability to manage multiple priorities
- Proactive collaborative and eager to grow in the fintech space
We will appreciate if you have:
- Experience with Postman for API testing and Jira for issue tracking
- Background in technical support QA or similar roles
- Familiarity with fintech products or financial systems
Whats it like to work at EveryPay
- Competitive fulltime salary
- Private Family Medical Plan
- Monthly meal allowance
- Learning and development programs and access to relevant resources
- A flexible hybrid model of work
- Free Skroutz Plus subscription
- Free wellness subscription
- Being part of an environment that gives employees large goals autonomy and mentoring creates incredible opportunities both for you and the company!
- A frontrow seat in a growing fintech company
- Exposure to realworld systems products and debugging workflows
As part of our dedication to the diversity of our workforce Skroutz is committed to Equal Employment Opportunity without regard to race color national origin ethnicity gender disability sexual orientation or religion.
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.
The CompanyEVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME(going forward referred to as EVERYPAY) collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees.
In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14)EVERYPAY provides you with all necessary information regarding the collection and processing of your personal data.
The collected data are voluntarily submitted toEVERYPAYby you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively this data shall include name contact phone number email address educational and professional background etc.
EVERYPAY guarantees that your personal data will not be used for purposes other than those listed here without your consent where required. Your data will not be transferred to a third country (outside EEA) and the recipient of this personal data isEVERYPAY.
In case you do not enter into an employment relationship withEVERYPAY your CV will be permanently deleted from our files unless you provide your consent so that we can keep it for one (1) year after our last contact with you. In this case your CV will be saved in a secure environment to which unauthorized Company personnel will not have access.EVERYPAYimplements appropriate technical and organizational measures to ensure the legal and appropriate use of personal data processed their security and protection and takes care to prevent any unauthorized access to this data.
You have the right to revoke your consent to the process of your personal data whenever you wish. In this case the legality of the processing that took place while your consent was in force is not affected.
You can request a copy of your data correct it delete it restrict its processing or oppose such processing (including automated decision making and profiling) as well as exercise your right to portability upon relevant request.
To exercise these rights you can contact us here:or at the address: 2529 Karneadou 10675 Athens for the attention of: Data Protection Officer. In addition you have the right to file a complaint regarding the processing of your personal data to the Personal Data Protection Authority ( ).
CONSENT FOR THE PROCESSING OF PERSONAL DATA
By submitting your CV you consent to the above processing of your personal data. You can revoke this consent at any time by sending a relevant request to the email address:.
Required Experience:
Junior IC
Employment Type
Full-Time
