Lead, Patient and Caregiver Experience
Lead, Patient and Caregiver Experience
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative valuesbased team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
Here is what you will be doing:
Ontario Health is seeking an energetic professional with excellent communication stakeholder engagement and project management skills. The ideal candidate is passionate about advancing PersonCentred Care through measuring and reporting on patient and caregiver voices. This individual is a proactive collaborative team member who enjoys gathering and synthesizing a range of perspectives and data into actionoriented plans
Role Overview:
The Lead is an integral member of the Person Reported Measurement (PRM) team and plays an essential role in leading the development planning implementation and evaluation of PRMs within the Population Health and Value Based Systems Portfolio. This is an exciting opportunity to lead the implementation of PRMs that capture caregiver experiences with palliative care to support the delivery of highquality patientcentred care and meaningful measurement of health system goals and objectives. The PRM Program provides strategic oversight and direction for personreported experience and outcomedriven initiatives stakeholder relationships performance measurement quality standards and best practices as well as championing greater equitable access for patients and caregivers across the health system
Key Responsibilities:
Lead project management and implementation efforts to enhance caregiver experiences.
Support the planning development and evaluation of PRMs to expand patient and provider experience strategies.
Apply a health equity lens to PRMs through engagement implementation data collection and analysis.
Coordinate engagement activities with healthcare providers community members and caregivers.
Collaborate with provincial and regional stakeholders through planned engagement sessions.
Advise and update management teams regularly highlighting challenges and opportunities.
Drive performance measurement and health system planning activities using data for improvement.
Support clinical programs in implementing patient reported measurements and driving practice change.
Lead workflow analysis for clinical pathways to optimize processes.
Develop business and technical requirements for electronic PRM collection and reporting.
Manage PRM implementations including stakeholder engagement IT requirements testing reporting and quality improvement.
Act as a key liaison with managers directors executives and other stakeholders.
Provide mentorship and leadership to junior staff.
Foster collaboration and teamwork across diverse and interdisciplinary groups.
Monitor and synthesize information on evidence trends and best practices for planning and decisionmaking.
Prepare reports briefings policy papers and presentations for various audiences.
Deliver excellent tactical and strategic thinking.
Approach problems proactively and recommend practical solutions.
Manage multiple projects concurrently.
Promote a positive work environment and corporate culture.
Prioritize and respond to risks and issues effectively.
Support the advancement of equity inclusion and diversity across the Ontario health system.
Here is what you will need to be successful:
Education and Experience
An undergraduate degree in public health health sciences social science business/health administration public policy or a related field is required
A masters degree in public health health sciences social sciences business/health administration public policy or a related field is preferred
Experience working with diverse health system stakeholders including people within health and social services health system experts clinicians technology vendors and health care administrators
Five to eight years of experience including at least two years working within the healthcare sector and leading/enabling largescale strategic projects
Project Management and stakeholder engagement experience
Experience with large scale health system implementations
Experience in survey design and methodology preferred
Experience in facilitating interviews and focus groups then analyzing qualitative data preferred
Patient reported measurement experience (PROMs/PREMs) is an asset
Knowledge of population health management and health equity is preferred
Experience synthesizing and applying scientific research/evidence to quality improvement and health system design initiatives
Experience in designing evaluation methodology and tools for data collection is an asset
Experience as a lead who is skilled in selfmanagement leading by example and setting objectives managing expectations and facilitating stakeholder engagement activities across politically sensitive environments
Clinical experience is an asset
Knowledge and Skills
Knowledge of personcentred care principles and PRMs (PREMs/PROMs)
Knowledge of population health and health equity principles
An understanding of Ontarios health care system including Privacy regulations and relevant legislation is an asset
Demonstrated ability to successfully execute on multiple largescale complex highrisk projects ideally within a crossfunctional structure
Knowledge in project management change management and implementation methodologies and tools. Project Management Professional (PMP) and/or Change Management certification is an asset.
Familiarity with experience measurement strategies including surveys interviews and focus groups
Ability to develop relationships with key stakeholders to establish trust credibility and respect and clearly articulate key messages that resonate across different stakeholder groups and audiences
Excellent writing skills including the ability to prepare briefing notes reports and business presentations
Excellent oral skills including ability to create and deliver effective presentations and answer questions
Collaborative leadership style with the ability to work in a multidisciplinary team environment.
High degree of emotional intelligence and strong interpersonal skills
Ability to work independently in a highly organized and selfdirected manner with minimal supervision.
Capacity to work well under pressure and use good judgment in assessing difficult situations.
Comfortable working in a dynamic fastpaced environment with a degree of uncertainty or ambiguity
Location:Ontario (currently hybrid; subject to change)
#LIMR1
Employment Type:
Temporary (Fixed Term) Full timeContract Length:
11 Month(s)Salary Band:
Band 6External Application Deadline Date:
May 23 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Employment Type
Full-Time
